Nicky Albert

Experience

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  Cozens Recruitment Services

  May 2002 - Apr 2004

  Recruitment Consultant

  Recruitment Consultant• Conducting interview with applicants• Advertisement response• Screening of applicants• Client development and cold calling• Active marketing and client visits

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  Blum & Hofmeyr

  Nov 2004 - Apr 2005

  Recruitment Consultant

  Recruitment Consultant• Target new clients and business development• Marketing and telesales calls• Conducting interviews• Client visits• Maintain standards and integrity• Meet individual and branch targets• Compile daily and weekly reports• Liaise and consult on all levels across the boardRFL: to start at OUTsurance

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  OUTsurance

  May 2005 - now

  IT Software Tester

  Whether working independently or within our agile project developmentteams, I am flexible and adapt quickly to changes, work well underdeadline pressure, say “no” at the appropriate times and move swiftly into‘problem solving’ mode when required.Using TestRail and OneNote I compile detailed test plans, test cases, andcreate my own data to test development requests, system changes,modifications, and system functionality. I have successfully been Test lead on several ‘cross-stream’ projects. Usingthe expertise from the various testers, I was able to create effective testingprocess flows, run with release strategies and jump into action to assist withcrisis control for each project.Working with business and stakeholders during development is essential forme to assist users during user acceptance testing. UAT is one of my strongestattributes in testing.My keen eye to detail, system knowledge, ability to evaluate risk and askthe tough questions has made me an expert tester, especially in theDocumentation Team. Show less

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  Momentum STI

  May 2008 - May 2010

  Retention Advisor

  • Retention of initial and subsequent clients/policies• Ensuring and maintaining awesome service • Extensive knowledge of competitors markets• Attend to clients / brokers professionally• Create professional relations with Brokers• Resolve escalated queries from clients• Financial: refunds, ad-hoc payments and reversals’• Ensure superior quality on conversations and on policy level• Provide efficient and accurate feedback to clients & brokers• Meticulous attention to detail• Summit Tester – Client Care / Retention Departments• Re-training of system developments to staff• Target driven and motivated• Conduct business in an ethical and professional manner• Dealt with Multiple Brokers and Momentum Agent queries daily Show less