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Mina Gabra

Technical Support Agent

239 followers

Suez, As Suways, Egypt

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Timeline
About me
IT Technical Support & Infrastructure Supervisor at EZZ Steel
Education
- Suez Canal University
  2008 - 2012
  Bachelor of Science (B.Sc.) Computer Science
  Activities and Societies: Joined Project Faculty of Science in the 3rd Dimention
Experience
- Xceed
  Jan 2013 - Jan 2014
  Technical Support Agent
  Helping Customers to solve their problems of the ADSL, and I was responsible of the team quality performance due to my good performance
- E-finance
  May 2014 - Jun 2016
  Agent, Product Deployment and Technical Support
  Training Users about using system and providing Technical Support if anything happen to the system at client site
- EZZSTEEL
  Aug 2016 - now
  IT Technical Support & Infrastructure Supervisor at EZZ Steel
Licenses & Certifications
- CCNA Cisco Certified Network Associate
  N.e.n (National Education Network) Mobile 6th October, , Egypt
  Feb 2014
- MCSA: Windows Server 2012
  Microsoft
  Jun 2014
  View certificate
- Implementing Cisco Enterprise Advanced Routing and Services (300-410 ENARSI)
  CLS Learning Solutions
  Oct 2024
- Administering Microsoft System Center Configuration Manager
  Global Knowledge
  Jul 2021
- Cisco Certified Network Professional Enterprise Core (350-401 ENCOR)
  CLS Learning Solutions
  Sept 2024
- Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
  Cisco
  Apr 2014
  View certificate