Md. Ashraf Ali

Experience

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  Banglalink

  Sept 2012 - Oct 2015

  1. Exceeded Sales Targets: Consistently exceeding monthly, quarterly, or annual sales targets through proactive sales efforts and effective pipeline management.2.Successful Campaign Execution: Leading successful sales campaigns or promotions that resulted in a significant increase in sales volume or customer acquisition rates.3. Sales Efficiency Improvements: Implementing strategies or tools that improved sales efficiency, such as refining the lead qualification process or optimizing sales workflows.4. Customer Retention: Developing and implementing strategies to enhance customer retention rates, reducing churn and increasing lifetime customer value.5. Positive Customer Feedback: Garnering positive feedback from customers regarding the quality of service, responsiveness, and effectiveness of sales interactions.6. Implemented Sales Strategies: Introducing and implementing new sales strategies, tactics, or initiatives that positively impacted sales results and contributed to the overall success of the telesales department. Show less 1. High Customer Satisfaction Ratings: Achieving consistently high customer satisfaction ratings through excellent service delivery and problem-solving skills.2. Reduced Resolution Time: Implementing efficient strategies or techniques that resulted in reduced resolution times for customer issues, improving overall service quality.3. Improved First Contact Resolution Rate: Increasing the rate of resolving customer issues during the initial contact, leading to improved customer experience and operational efficiency.4. Contributions to Team Success: Collaborating effectively with team members, sharing best practices, and actively participating in training sessions or knowledge-sharing activities to enhance overall team performance.5. Positive Customer Feedback: Consistently receiving positive feedback or testimonials from satisfied customers for outstanding service, professionalism, and dedication to resolving their issues.6. Meeting or Exceeding Targets: Meeting or surpassing performance targets set by the company, such as call handling metrics, customer satisfaction scores, or sales targets.7. Implemented Process Improvements: Proposing and implementing process improvements or enhancements that streamlined customer support operations, leading to increased efficiency and effectiveness. Show less

  • Business Development Officer

    Aug 2013 - Oct 2015

  • Customer Service Representative

    Sept 2012 - Jul 2013
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  Youngone Corporation Chittagong

  Mar 2017 - Jul 2018

  Assistant Officer (Accounts & Finance)

  • Successfully conducted quarterly audits of raw materials and finished products, and reported findings to management in a timely manner, resulting in improved quality control and better decision-making.• Successfully posted all kinds of receive and payment transactions in SAP (accounting software), ensuring accurate and up-to-date financial records. • Effectively collected employee data from HR and ensured timely payment of salaries to employees, resulting in improved employee satisfaction and retention.• Posting advance/suspense bills, and advance settlement bills in SAP.• Achieved 100% compliance with regulatory requirements and company policies regarding financial transactions and reporting, resulting in improved transparency and accountability. Show less

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  Interport Ship Agents Ltd.

  Jul 2018 - Aug 2021

  Sr. Executive (Accounts)

  • Successfully generated pending FDA of previous years (2016 & 2017) and collected dues from Principal, resulting in the recovery of significant revenue for the company.• Efficiently generated 2000+ invoices of various types for 100+ vessels, ensuring accurate billing and timely payment from clients.• Achieved a 30% faster collection remittance on past due accounts from the Principal, resulting in better cash flow management for the company.• Successfully reduced operational costs and generated profit 25% higher than earlier by identifying cost-saving opportunities, negotiating with vendors, and implementing process improvements.• Efficiently recorded vendors' accounts and ensured timely payment of vendors' bills, resulting in better vendor relationships and improved cash flow management for the company. Show less

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  SBIT WLL

  Mar 2023 - Jan 2024

  Web Application Developer

  I am delighted to share that I have commenced a new chapter in my career as a Web Application Developer at SBIT WLL. This role is a great opportunity for me to work alongside a team of skilled professionals, and to grow my expertise in web application development.

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  AlharamainSoft

  Jan 2024 - now

  Founder

  Founder at Alharamain Soft. We help startups and small businesses by providing IT services, including Web Design & Development, App Development, UI/UX Design, and Digital Marketing.

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  BEACON IT

  Apr 2024 - now

  Mentor of Web Design & Development

  At Beacon IT, I serve as a mentor specializing in web design & development. Beacon IT is a leading IT training institute dedicated to empowering individuals with cutting-edge skills and expertise in the field of technology.