Nemanja Stevanovic

Experience

• 

  Telenor Serbia

  Dec 2006 - Apr 2014

  Retail Representative-TX Team leader
• 

  Telenor Serbia

  Aug 2014 - Nov 2021

  - Responsible for leadership and development of Telenor's Retail Sales channel within a West region. - Focusing on profitable growth, accountable for strategy input, tactiful execution, day to day activity, coaching and follow up. Telko and Bank industry- The key outputs are to meet/exceed aquisition, retention, revenue, and GM targets, while delivering in an operational efficient and productive way, and to drive customer focus by offering a differentiated brand and customer experience.- Focus on building a team that exceeds all client expectations by developing people, processes and systems that deliver in an operational efficient and productive way - Work collaboratively with all other internal departments to ensure the needs of Retail and our customers are being met and aligned with strategic and tactical initiatives within Telenor, including offers/support, go-to-market strategy, training, POS material, sales tools, systems, post-sales support and renewals- Coordinate and/or facilitate on-going sales map and product training for best practice adoption & best-in-class customer experience. - Act in an executive manner representing Telenor at multiple functions, press related events and shows, whose decision and actions must be in line with company values and goals- Have regular 1:1 meetings with shop leaders to review store activity, performance, health and give coaching/feedback - Provide regular updates to the senior leadership team on market and KPI developments- Accountable for hiring, performance management and employee terminations - Budget & operational responsibility Show less - Responsible for leadership and development of Telenor's Retail Sales channel within a West region. - Focusing on profitable growth, accountable for strategy input, tactiful execution, day to day activity, coaching and follow up. Telko and Bank industry- The key outputs are to meet/exceed aquisition, retention, revenue, and GM targets, while delivering in an operational efficient and productive way, and to drive customer focus by offering a differentiated brand and customer experience.- Focus on building a team that exceeds all client expectations by developing people, processes and systems that deliver in an operational efficient and productive way - Work collaboratively with all other internal departments to ensure the needs of Retail and our customers are being met and aligned with strategic and tactical initiatives within Telenor, including offers/support, go-to-market strategy, training, POS material, sales tools, systems, post-sales support and renewals- Coordinate and/or facilitate on-going sales map and product training for best practice adoption & best-in-class customer experience. - Act in an executive manner representing Telenor at multiple functions, press related events and shows, whose decision and actions must be in line with company values and goals- Have regular 1:1 meetings with shop leaders to review store activity, performance, health and give coaching/feedback - Provide regular updates to the senior leadership team on market and KPI developments- Accountable for hiring, performance management and employee terminations - Budget & operational responsibility Show less - Responsible for leadership and development of Telenor's Retail Sales channel within a West region. - Focusing on profitable growth, accountable for strategy input, tactiful execution, day to day activity, coaching and follow up. Telko and Bank industry- The key outputs are to meet/exceed aquisition, retention, revenue, and GM targets, while delivering in an operational efficient and productive way, and to drive customer focus by offering a differentiated brand and customer experience. - Focus on building a team that exceeds all client expectations by developing people, processes and systems that deliver in an operational efficient and productive way - Work collaboratively with all other internal departments to ensure the needs of Retail and our customers are being met and aligned with strategic and tactical initiatives within Telenor, including offers/support, go-to-market strategy, training, POS material, sales tools, systems, post-sales support and renewals - Coordinate and/or facilitate on-going sales map and product training for best practice adoption & best-in-class customer experience. - Act in an executive manner representing Telenor at multiple functions, press related events and shows, whose decision and actions must be in line with company values and goals - Have regular 1:1 meetings with shop leaders to review store activity, performance, health and give coaching/feedback - Provide regular updates to the senior leadership team on market and KPI developments - Accountable for hiring, performance management and employee terminations - Budget & operational responsibility Show less

  • Direct Retail Regional Manager-West Serbia region

    Nov 2018 - Nov 2021

  • Direct Retail Regional Manager-East Serbia region

    Mar 2018 - Nov 2018

  • Direct Retail Regional Manager-West Serbia region

    Aug 2016 - Mar 2018

  • Shop Manager, Kragujevac

    May 2016 - Jul 2016

  • Shop Leader ,Krusevac

    Aug 2014 - Apr 2016