Haris Chughtai

Experience

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  Testronic

  Dec 2018 - Oct 2019

  Localization Quality Assurance Tester

  As a Localization Quality Assurance (LQA) Tester at Testronic, my role focused on ensuring the highest quality of international game releases. I specialized in localizing game titles for various platforms, meticulously conducting bug reports, compliance testing, and linguistic reviews. My contributions significantly enhanced the gaming experience for German-speaking audiences.Key Achievements:Successfully executed localization testing across major platforms like PlayStation®4 and Microsoft Xbox One®, ensuring games resonated with international audiences.Provided detailed bug reports and effective regression testing using Agile JIRA, enhancing game stability and performance.Conducted thorough compliance testing, including peripherals, maintaining strict adherence to platform standards.Led linguistic reviews and harmonization of voice-overs and subtitles in German, ensuring cultural relevance and accuracy.Contributed to ad-hoc translations (English to German), enriching the linguistic quality of game content.Key Skills:Localization TestingAgile JIRA ProficiencyCompliance and Quality AssuranceLinguistic Review and HarmonizationTranslation (English to German)Working with renowned clients like Riot Games, Square Enix, and Ubisoft, I played a pivotal role in delivering culturally attuned and high-quality gaming experiences to the German market. Show less

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  Natterbox Limited

  Sept 2019 - Feb 2020

  Business Development Marketing Executive

  As a German Business Development Executive at Natterbox, I spearheaded initiatives that significantly enhanced lead generation and customer engagement. My strategic approach to cold calling and diligent follow-ups transformed potential leads into valuable business opportunities, driving growth and expanding our client base.Key Achievements:Pioneered a systematic lead generation process that resulted in a substantial increase in hot leads, directly contributing to the sales pipeline and revenue growth.Coordinated and conducted compelling product demonstrations, effectively communicating Natterbox's value proposition and accelerating the sales cycle.Optimized customer interaction and lead management through the successful integration of Salesforce and CRM, ensuring a seamless alignment of sales and marketing efforts.Delivered exceptional customer service and real-time support, establishing a reputation for responsiveness and professional excellence.Key Skills:Strategic Lead GenerationEffective CommunicationSalesforce ProficiencyCRM IntegrationCustomer Service ExcellenceIn my role, I not only met targets but also innovated the approach to customer engagement and lead management, setting new standards for excellence at Natterbox. Show less

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  Red Bull

  Sept 2021 - Nov 2022

  Marketing Manager

  As a Marketing Manager at Red Bull Gaming UK, I spearheaded strategic initiatives that significantly enhanced lead generation and customer interaction. My focus was on organizing esports tournaments for university leagues, from team recruitment to event management. Through proactive approaches and continuous follow-ups, potential leads were effectively transformed into valuable business opportunities, leading to growth and expansion of our customer base.Key Achievements:Implemented a systematic lead generation process, resulting in a significant increase in qualified leads and direct revenue growth.Conducted compelling product presentations to effectively communicate the value of Red Bull Gaming and accelerate the sales cycle.Optimized customer interaction and lead management through successful integration of Salesforce and CRM, ensuring seamless alignment of sales and marketing activities.Provided exceptional customer service and real-time support, establishing a reputation for responsiveness and professional excellence.Key Skills:Strategic Lead GenerationEffective CommunicationSalesforce ProficiencyCRM IntegrationCustomer Service ExcellenceIn my role, I not only achieved set targets but also set new standards for customer engagement and lead management at Red Bull Gaming UK. Show less

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  PTW

  Jun 2022 - May 2024

  Customer Service Representative

  As a Player Support Representative at PoleToWin, I specialized in elevating the gaming experience by delivering top-tier customer support and resolving complex technical issues. Utilizing my deep understanding of gaming platforms and software, I played a key role in enhancing player satisfaction and loyalty.Key Achievements:Enhanced customer support efficiency and satisfaction by skillfully using Zendesk, Quiq, and phone support, leading to a marked improvement in response times and user feedback.Excelled in diagnosing and resolving a wide spectrum of technical challenges, bolstering the robustness and reliability of the support system.Maintained exemplary service standards across various communication channels, contributing to a seamless and supportive gaming environment for a global audience.Proactively improved the quality of support services at PoleToWin, driving the development of a loyal and contented user base through effective problem resolution and customer engagement.Key Skills:Customer Service Excellence: Renowned for providing superior support and fostering positive customer interactions.Technical Troubleshooting: Proficient in pinpointing and solving technical issues, offering comprehensive explanations and guidance.Multi-Channel Support: Versatile in managing customer inquiries via Zendesk, telephone, and Livechat, ensuring effective communication across platforms.Problem Solving: Employing analytical and critical-thinking skills to rapidly assess and address customer issues, enhancing the overall service quality.Collaboration: Collaborative and communicative, working effectively with cross-functional teams to tackle complex technical problems.In this role, I not only addressed immediate customer concerns but also contributed significantly to the ongoing enhancement of customer support operations at PoleToWin. Show less