Luis Ortiz

Experience

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  Teleperformance

  Oct 2009 - Feb 2012

  Trainer
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  Cyber Control LLC

  May 2012 - Sept 2014

  Account Technology Specialist

  Account Management. Client Relations. Tech Support Lead. Networks. Online Mesh networks Administration.

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  Nearsoft, Inc

  Nov 2014 - May 2016

  Applicaton Delivery Specialist

  Corporate Account Relations. Project Management. Implementation Manager. Coordinating Corporate Accounts, Client's WorkForce, Internal Engineers, and Account Managers for seamless integration of new features.

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  Sahuaro Solar

  Dec 2014 - Jul 2023

  Solar Energy Business Consultant

  Sahuaro Solar is a team of researchers & business consultant looking to develop large solar projects (>30MW) for the state's Agriculture sector. As a business consultant, I'm charge of financial projections & operations. Also involved in social impact planning and assessments.

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  Encora Inc.

  Jul 2016 - Jul 2023

  SaaS Product & Revenue Growth Lead

  At Nearsoft LABS we are looking to commercialize and generate IP for the company. LABS is in charge of guiding Product Owners through the stages of Product & Customer Development, Business Model, roadmap, MKT, User acquisition & Growth.I take part of these stages within the team and come up with strategies that allow having a successful product. Part of my job also includes Community relations. We are working in the Atlassian Marketplace and continually engage with user groups, conferences, and Agile communities worldwide. For a bit over one year, I work directly with local tech meetups and communities to provide support and help them grow and connect with others. We call this activities: "Community Engineering" (Ingeniería de Comunidades). Show less

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  Catapult Labs

  Jan 2018 - now

  Co-Founder. CRO. Product & Revenue Growth.

  Catapult Labs is an Atlassian Platinum Marketplace Vendor. I lead everything related to Product & Revenue Growth. In 5 years we grew from $0, to $1.2M in sales, taking care of MKT, content, Customer Success, Business Intelligence, Business Development, Partnerships and Overall Growth Strategy. Through Data Analysis I generated insights that allowed me to focus on activities with a high ROI. Once a clear growth path was achieved, I designed & developed the Growth team to consist of 3 people handling specific tasks, with clearly defined roles & responsibilities, constant collaboration, and fearless feedback. Communication and improvement are the norm. I also took part during the product discovery stage of the team. During which we did user research looking for product use cases, and lead user interviews. Show less