Simon Zhou

Simon Zhou

Front Office - Guest Relation Officer

Followers of Simon Zhou249 followers
location of Simon ZhouToronto, Ontario, Canada

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  • Timeline

  • About me

    Social Media Manager at Balmoral Multicultural Marketing

  • Education

    • University of Toronto

      2014 - 2018
      Bachelor of Arts (B.A.) New media and Anthropology
    • George Brown College

      2008 - 2010
      Ontario Diploma Hotel Management
  • Experience

    • Fairmont Yangcheng Lake

      Oct 2010 - Apr 2011
      Front Office - Guest Relation Officer

      REALLY ENJOY THE WORK IN FAIRMONT YANGCHENG LAKE

    • The Grange Hotel

      Nov 2011 - Dec 2013

      I work as both supervisor and guest service agent in the hotel. As a Front Office Supervisor, I make the guests feel at home with my empathetic approach to customer service.

      • GSA

        Nov 2011 - Dec 2013
      • Front Office Supervisor

        Nov 2011 - Dec 2013
    • Studio 6

      Dec 2013 - Feb 2016
      Front Office Supervisor

      ********Grange Hotel franchised to Studio 6 Since December 2013.*********Duties and Responsibilities Include* Day to day operation of the Front Desk and coordinating with the Housekeeping department* Scheduling of Front Desk staff for efficient operation of the Front Desk* Revenue Management and effective inventory for maximizing yield* Act as Manager on Duty during the absence of the General Manager* Deal with guest comments, compliments and complaints* Coordinate with travel agents for an effective channel management* Making guest reservations, and co-ordinate with third party bookings and inventory management* Train new staff on Property Management System, policies and procedures of the hotel* Review daily activities and financial transactions, guest issues and reports to the General Manager and recommend proper corrective action* Assist the General Manager in preparation of daily, monthly and annual reports requested by the owners* Reconciliation daily statements of the Flash Report to provide accurate, timely information to management while ensuring proper controls Show less

    • Wave Mind Studio

      Aug 2014 - now
      Founder

      WAVE MIND STUDIO has produced many of our clients' favourite recordings, coverings, and DEMOs — and likely some of yours as well. Many singers have used WAVE MIND STUDIO as their Recording Studio of choice because of our successful record, engaging services, and friendly price. Do you want to work with the very best in the biz? Of course you do. You’ve come to the right place.

    • University of Toronto Scarborough

      Feb 2016 - Aug 2017
      Program Assistant

      Event organizingMedia productionVideo production ( shooting, editing, effects)

    • ADEM Company Inc

      Aug 2017 - Feb 2019
      Account Manager

      • Social media account management• Plan, execute new campaign growth strategies• Keep Client relationship and update account statues• Meet with clients to discuss and identify their advertising needs• Presenting proposal and work to clients • Monitoring statues of campaigns• Create media post contents• Execute show and concert production• Graphic, video and sound designing

    • Balmoral Multicultural Marketing

      Feb 2019 - now
      Social Media Manager

      Dynamic and results-oriented Social Media Manager with almost 6 years of experience driving impactful campaigns within the agency landscape. Proven expertise in crafting and executing social media strategies that amplify brand visibility and engagement. Adept at collaborating with diverse clients to understand their unique goals and translating them into data-driven, high-impact campaigns. Strong leadership skills to guide teams, cultivate talent, and ensure consistent delivery of exceptional results Clients include BMW Canada, Canada Life, Samsung Canada, Oxford Property, FreshCo, Toronto Symphony Orchestra, Penfolds, Bloor-Yorkville Village, UnionPay, Tencent, Brita, Metrolinx, etc. 4 years of experience in executing and producing performance shows and concerts. Worked with artists including Tsai Chin, Jam Hsiao, Pakho Chau, Asaka Yang, Angela Chang, etc. Show less

  • Licenses & Certifications

    • Influencer Marketing Strategy

      Coursera
      Jul 2023
      View certificate certificate
    • Certified Hospitality Supervisor

      American Hotel & Lodging Association
      Jun 2013
    • 中國古代歷史與人物--秦始皇

      Coursera
      Sept 2013
      View certificate certificate
  • Volunteer Experience

    • Art Coordinator

      Issued by Multilinx on May 2016
      MultilinxAssociated with Simon Zhou