Laura Garves

Experience

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  M & I Marshall & Ilsley Bank

  Feb 2001 - Aug 2007

  Personal Banker

  • Primary personal lender• Provided service to personal and business clients• Performed audits and organized the branch’s legal documentation• Provided training and support to new staff prior to and during bank mergers

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  M&I Support Services Corporation

  Sept 2007 - Mar 2008

  Personal Banker

  • Provided telephone service of deposit and loan accounts by use of a multi-line telephone systemo M&I Banko M&I FSBo M&I Southwest Bank

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  Fitchburg Veterinary Hospital

  Feb 2008 - May 2010

  Veterinary Assistant

  • Scheduled patient appointments by use of a multi-line telephone system• Obtained patient history• Medical record data entry

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  Sparta Small Animal Veterinary Clinic

  Jun 2010 - Aug 2016

  • Supervised the daily operations of the veterinary clinic to ensure the highest quality of patient care in addition to providing exceptional customer service • Performed general bookkeeping duties such as A/P and A/R, filing state and federal taxes, budgeting, and reporting• Responsible for timekeeping, processing of bi-weekly payroll, calculation and tracking of employee paid time off• Benefit administration of the company’s health and dental insurance plans• Primary contact person for flexible spending and retirement accounts• Implementation and training of safety protocols in accordance with OSHA Standards Show less

  • Practice Manager

    Jan 2013 - Aug 2016

  • Certified Veterinary Technician

    Jun 2010 - Aug 2016
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  Gundersen Health System

  Aug 2016 - Aug 2019

  • Provide exceptional service to patients • Create and discuss financial estimates for the departments of Audiology, General Surgery, Oral Surgery, and Otolaryngology• Collect Oral Surgery pre-payments• Answer billing questions• Serve as a resource for department staff on billing and insurance• Register patients for surgical procedures• Determine patient benefits and insurance coverage• Guide patients through the Financial Assistance Program application process Show less • Provide advanced administrative support to the director, four managers, and five supervisors within the department of Patient Liaison Services• Analyze weekly and monthly staffing and productivity reports using Microsoft Excel• Manage office supply orders for multiple departments on the La Crosse Campus• Assist with the implementation of divisional fundraisers• Perform advanced functions within Microsoft Excel, PowerPoint, Outlook, Visio, Word and Adobe Acrobat DC• Transcribed meeting minutes for department meetings as well as the Revenue Cycle Patient and Family Advisory Council Show less • Administrative support for leadership teams in Neurosciences and Orthopedics including Clinical Managers, Clinical Nurse Leaders and Unit Based Educators• Responsible for timekeeping and approval of bi-weekly payroll for department RN and CNA staff • Outlook calendar management for unit leadership teams• Created and maintained unit specific documents using Microsoft Excel, PowerPoint and Word.• Transcribed meeting minutes and served as a back-up for Senior Office Assistant• Developed administrative training program and documentation for incoming Medical Surgical RN Cohorts Show less

  • Patient Financial Counselor

    Feb 2019 - Aug 2019

  • Senior Office Assistant

    Nov 2017 - Feb 2019

  • Office Assistant

    Aug 2016 - Nov 2017
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  University of Wisconsin-La Crosse

  Feb 2020 - Oct 2022

  Department Assistant

  • Travel and conference planning• Expense reimbursement• Manage department budgets• Perform advanced functions within Microsoft Office Suite and Adobe• Procure office supplies• Manage department Canvas sites, website, and social media accounts• Coordinate department meetings according to the Wisconsin Open Meeting Law• Manage student employees• Developed training guides for Kaltura Capture and MediaSpace• Serve as a mentor for new Academic Department Associates in CASSH Show less

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  American Red Cross Minnesota & Dakotas Region

  Oct 2022 - now

  Development Coordinator