Marcos Gonzalez

Experience

• 

  United States Marine Corps

  Sept 2013 - Sept 2018

  Team Leader

  ● Directed a team of four Marines while providing leadership, training, and mentorship; Practiced conflict resolution and advice for continued professional improvement. ● Facilitated successful housing of more than 300 visitors by coordinating travel using project management best practices.● Supplied security for Naval nuclear infrastructure by ensuring DOD contractors met strict security regulations.● Established baselines to identify potential anomalies through patrol observation of assigned structures and roadways. Show less

• 

  Touch-up Today LLC

  Sept 2018 - May 2023

  Architectural Metal and Wood Refinishing Skilled Tradesman

  ● Consult with clients to align scope of project with customer goals; Use customer service skills to respond to and address customer questions and concerns● Assess damage on metal and wood surfaces then initiates appropriate repairs using solvents, power tools, paints, and finishes ● Troubleshoot and maintain tools including HVLP paint spray guns, grinders, and sanders● Effectively improvises and adapts to workplace challenges as they arise including inclement weather and poorly performing paints or finishes Show less

• 

  Telvista

  May 2023 - Jul 2023

  Technical Support Verizon Fios

  •Provided exceptional technical support to Verizon Fios internet, phone, and cable customers through various channels, including phone and chat, ensuring timely resolution of issues and inquiries.•Demonstrated exceptional customer service skills, ensuring a positive and professional experience for customers.•Diagnosed and resolved Internet connectivity problems, router, and modem configuration issues.

• 

  OXya

  Aug 2023 - now

  Jr System Engineer