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Chris McLean

Chris McLean

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location of Chris McLeanGreater Boston

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  • Timeline

  • About me

    Solutions Engineer @ PointFive

  • Education

    • Saint Anselm College

      2007 - 2011
      BA Business

      Activities and Societies: Classics Society Community Service Representative, Spring Break Alternative, SIFE, Common Man Apprentice Project, Crier Newspaper Photographer, Crier Newspaper Reporter, Knights of Columbus, Digital Divide Minor, Latin

    • Charles University in Prague

      2009 - 2009
      BA Business

      Study Abroad Fall Semester 2009

  • Experience

    • Apperian, Inc.

      Nov 2011 - Aug 2016

      - Grow relationship with contracted customers- Reduce risk of churn with contracted customers- Onboard new customers by providing information about the company and providing customer support- Provide technical assistance during the implementation and rollout of product for new customers- Provide technical training for customers- Provide accurate account information to Sales for renewals and account growth- Provide consistent updates about the lifecycle of the customer- Provide Presales technical assistance to Sales team Show less

      • Customer Success Manager

        Sept 2015 - Aug 2016

      • Customer Solutions Lead

        Nov 2013 - Sept 2015

      • Customer Support Engineer

        Nov 2011 - Nov 2013

    • BitSight Technologies

      Sept 2016 - Feb 2018
      Customer Success Manager

    • VUI, Inc.

      Feb 2018 - May 2019
      Lead Solutions Consultant and Customer Success

    • LogRocket

      May 2019 - Dec 2022

      • Manager, Solutions Architecture

        Jul 2021 - Dec 2022

      • Sales Engineer

        May 2019 - Jul 2021

    • Kubecost

      Jan 2023 - Jul 2024

      • Manager, Technical Success Management

        Aug 2023 - Jul 2024

      • Sr. Technical Success Manager

        Jan 2023 - Jul 2023

    • PointFive

      Jul 2024 - now
      Solutions Engineer

      https://www.linkedin.com/company/pointfive-us/

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Chris McLean
      AppStar of the Year 2013 Apperian, Inc. Jan 2014 Employee Appreciation Award started in 2013. Award is based on nominations from employees at Apperian. The AppStar of the Year award is given to one of the five 2013 AppStar of the Quarter winners who best exhibited the Core Values of the company.
    • Awarded to Chris McLean
      AppStar of the Quarter Apperian, Inc. Sep 2013 Employee Appreciation Award started in 2013. Award is based on nominations from employees at Apperian. The AppStar award is for the one who best exhibits the Core Values of the company.