Tony George

Business Operations Analyst

2000 followers

Maple, Ontario, Canada

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Timeline
About me
Customer Success | Managed IT Services | Service Delivery
Education
- University of Nottingham
  2002 - 2003
  Masters Information Technology & Management
  Subjects included:• Advanced Data Structures• Human-Computer Systems• Introduction to Computer Programming• Management of Information Technology• Software Project Management• Unix Environments and Administration
- University of the West of England
  1997 - 2002
  BA (Hons) Accounting and Finance
  Subjects included:Financial ManagementManagement AccountingCorporate Financial StrategyBusiness LawInvestment ManagementBusiness Information Systems Management
Experience
- HP Compaq
  Jul 1999 - Sept 2000
  Business Operations Analyst
  Compaq Computer Ltd is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, personal computing and access devices along with other global services. The position was undertaken as a one year placement scheme as part of completion of Bachelors Degree.
- Birmingham City Council
  Oct 2003 - Jul 2004
  Assistant Project Systems Accountant
  Birmingham City Council purchased a £10 million new Housing Information Technology Solution (HITS) which was one of the largest and most complex housing IT implementations ever undertaken. A temporary position to assist the Finance Manager in ensuring all financial transactions were configured and mapped appropriately from the new Oracle based system to the Corporate Financial Ledger SAP system.
- Primus
  Jul 2004 - Jul 2005
  Senior Sales Executive
  Primus Telecommunications Ltd offers full global service telecommunication solutions. Primus manufactured their own branded GSM Mobile handsets that offered low-cost international calls at the touch of a button.
- Peak Alliance USA
  Jul 2005 - Nov 2006
  Accounts Manager
  Peak Alliance USA is a subsidiary of Peak Telecom Ltd, a provider of Telecommunication services worldwide specialising in the pre-paid international calling card market. Worked between both the London and USA office based in Miami, Florida.
- Oracle
  Jan 2007 - Mar 2011
  Service Delivery Manager & Team Leader
  The role provided an interface for customers into Hardware Support Services and is the main point of contact for customer escalations ensuring all Oracle resources are utilised efficiently to resolve all service requests quickly and effectively.
- Visa Europe
  Aug 2011 - Oct 2013
  Service Manager
  Responsible for the service delivery of Real Time Scoring, a fraud detection system and ensuring that the service is delivered to the standard and quality agreed during the service design.
- Softchoice
  Nov 2013 - Aug 2021
  Main point of contact for assigned Keystone Managed Service customers from an overall service management perspective, including problem escalation. Manage, facilitate and track execution of service deliverables as per the customer contract. Implement and lead regular service management reviews with each customer (monthly and/or quarterly) focused around customer satisfaction, service level reporting, deliverable execution and opportunities for service growth and improvement.
  - Manager, Keystone Managed Services
    Aug 2019 - Aug 2021
  - Client Relationship Manager
    Nov 2013 - Aug 2019
- JIG Technologies Inc
  Aug 2021 - Sept 2024
  - Director of Customer Experience
    Jun 2023 - Sept 2024
  - Senior Manager, Managed Services
    Aug 2021 - Jun 2023
- Centrilogic
  Sept 2024 - now
  Service Management Lead
Licenses & Certifications
- Six Sigma Certification
  Jan 2015
- Certified ITIL® v3 Foundation
  Apr 2010
- Kepner-Tregoe - Problem and Incident Management
  Apr 2009
- ITIL v4 Foundation Certified in IT Service Management
  AXELOS Global Best Practice
  Dec 2019
- Google Cloud Foundation
  Qwiklabs
  Dec 2020
  View certificate