Michael Nessim

Experience

• 

  Nile Engineering ( Vodafone )

  Aug 2013 - Jul 2015

  Store team leader

  Lead the staff on a shift-to-shift basis, at band A or B stores, to carry out the Retail objectives and achieve store’s sales targets in addition to maintaining high level of customer satisfaction.1.Sales: Achieve the team’s assigned strategic sales targets (MNP, Post-paid, enterprise, PC Connectivity, Blackberry and ADSL).Enhance sales figures MOM.Motivate staff members to up-sell and cross-sell Vodafone products & services.Increase the YOY revenue in addition to margins.Monitor the quality of sales & improve the closure rate MOM.2.Customer Care:Ensure appropriate service is constantly given to all customers.Effective customers’ complaints handling and decrease them month over month.Improve store visit report result.Ensure proper internal and interdepartmental communication.Ensure the quality of delivering consumer and enterprise Customer Care activities.3.Cash:Handling variance reports and taking corrective and preventive actions.Handling the cash end of day processes and delivering Adherence to all cash operation policies & procedures.4.People:Manage and develop team’s performance.Update store’s communication messages.Provide support, guidance and solutions to the team.Consistent feedback in all directions.Setting a tailored development plan for each staff member.Recognize the team’s efforts.Performing monthly staff observation.Ensure effective daily briefingPerforming coaching sessions.Performing monthly one on one to team members. Show less

• 

  Union Group (Samsung)

  Aug 2015 - Nov 2016

  Customer service team leader and retail

  Serving Customers face to face with high level of professionalism.Receiving & delivering Samsung HHP to & from courier & customers.Receive customer calls inquiring about their handsets or any other product.Analyze what the customer says, they want and need then record it in the receipt in details.Using knowledge of products or services as well as great customer service skills, customer care addresses issues, provide support and offer information, as needed, to keep customers satisfied and retain business.Maintain close cooperation with QC & Repair team.Checking the devices fault status and writing them accurately on the receipt.Input receiving devices information on GSPN and checking the status on the system ( approved, waiting, pending, repaired…….)Assuring serving customers and dealing with their complains in the most professional attitude to achieved superior quality service standards. Show less

• 

  OPPO

  Dec 2016 - Oct 2022

  Sales Supervisor

  Manage, leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.revise and implement the sales strategies plans.generate sales opportunities by identifying appropriate business targets.provide a professional and excellent level of customer service with existing and new customer’s. completing all assigned duties.Handle customers, store managers, distributers and sales promoters issues.Assist with sales rep questions, concerns and product/service questionsCreate reports showing Sales %, install %, adherence, and attendance etc.Make sure all promoters adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.)Deliver positive feedback, Employee Rewards and Customer Recognitions to employee. Communicate all employee relations issues, concerns, and incidents. Show less

• 

  Al Ansari Exchange

  Apr 2018 - Aug 2021

  Front Office Operations

  Manage and handle the cash / cheque transactions at the counter and ensure the delivery of quality service to customers while adhering to operational controls and avoiding cash excesses and shortages.Carry out smooth and error -free transactions within the branch, ensuring all activities are completed within timescales and with a high degree of accuracy.Ensure all teller transactions and other routine processing is done as per laid down procedures and central bank guidelines and ensure due diligence is carried out with respect to money laundering and other regulatory requirements.Provide information and guidance to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction. Show less

• 

  Emirates

  Dec 2021 - now

  Cabin Crew