Dwayne Bathke

Experience

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  US Army

  Jun 1987 - Feb 1997

  Infantryman/Electronic Calibration Technician

  Provided supervision and training for 6 man Rifle Squad in combat arms field Provided supervisory and technical support for a six member team while maintaining over10,000 items of equipment scheduled for calibration

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  Honeywell

  Feb 1997 - Aug 1999

  Electro-Mechanical Technician

  Provided LAN and PC support for Production equipment and Engineering Designed and taught 16-hour PC hardware troubleshooting class to 47 MaintenanceTechnicians that resulted in a selection of 14 for the Year 2000 Remediation Team Planned, tested, and patched or repaired hardware and HMI applications for Year 2000compliance with minimal interruption of production

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  US Bank

  Aug 2000 - Sept 2007

  Created, documented, automated and implemented a Defined Environment Model (D.E.M.)with self-administration to support 6 separate component streams, reducing deployment time that was measured in weeks to 4 hours. Automated the installation of IIS 5/6 & .Net/Com Plus application servers. Automated the installation & deployment of MSSQL 2000/2005 to include the backup and restoration of databases and data within DR, IT, UAT & Production. Migrated Active Directory from 2000 mixed mode to 2003 native mode. Designed and deployed SharePoint /Project Server 2003, WSUS. Show less Plan server, PC hardware, storage, network and software requirements Planned, deployed and maintained Development, IT and Production environments Planned and developed application installation package from Install Shield to MicrosoftInstaller Technology resulting in greater flexibility, smaller size of future patches andMaintenance releases while saving over $12,500 in consulting fees Planned and implemented VMWare workstation, allowing transaction capacity to scale, saving over $21,600 in hardware costs and an additional $19,080 in licensing Show less

  • Senior Business Technology Analyst

    Mar 2005 - Sept 2007

  • LAN Administrator/Technical Support Analyst

    Feb 2004 - Mar 2005

  • LAN Administrator/Technical Support Analyst

    Aug 2000 - Feb 2004
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  Weather Shield Windows and Doors

  Sept 2007 - Mar 2012

  Manage five member team maintaining all of the Shield Family Brand of Companies IT infrastructure to include 125 physical servers, 290 virtual servers, printers, network,public websites, telephony and over 1000 + client devices over North America and 23 manufacturing plants, showrooms and warehouses. Manage vendor relationships to include outsourced contracted services, contractors and enforce established SLA's. Redesigned Corporate Data Center to provide redundant power, switches at the rack\server level to eliminate all possible single points of failure within the Infrastructure services provided to the company while reducing hardware leasing costs. Show less Created, documented, automated and implemented a deployment process for manufacturing applications that allowed them to be scheduled for deployment by service desk personnel, upon proper approval. Automated the build of ESXi servers for deployment to HP C7000 blades. Upgraded ESX 3.5 to ESXi 4.1 on a 11 host VM Ware server cluster. Change Management Committee member with responsibility of determining technical correctness and validity of assigned risk. Provided backup Exchange administration support for an Exchange 2003 2 node cluster with two front end nodes. Initiated and managed EDI contractor and EDI server upgrade project to provide AS2 transactions, allowing the company to save over $450.00 in monthly VAN costs. Show less Rebuilt architecture for real-time order entry system from two tier application to three tier client server application, resulting in transaction times being reduced from 7 minutes to less than 4 seconds. Introduced and implemented linked servers to iSeries from MSSQL 2005 for cross platform transactional integrity. Identified all 14 MSSQL servers and implemented standardized back-ups and recovery methods based on the version within 3 weeks. Designed and deployed HP SIM and WSUS for over 1000 clients and 170 physical servers. Designed and implemented consolidation plan for over 12 MS legacy file servers to NetApp CIFS shares. Recovered, redesigned failing Source Control System for Engineering Design Documents, while decreasing response time to of requests to under 2 minutes utilizing MSSQL replication and file replication for 6 geographically dispersed sites over low bandwidth WAN links. Designed and deployed SAN Fabric architecture to allow rapid deployment of servers without requiring constant re-zoning, by implementing standardized naming conventions and leveraging WWP vs. WWN, eventually implementing an Access Gateway to local SAN.Convinced management to implement MSDN subscriptions to 10 members of the wintel development team by providing an ROI analysis vs. licensing costs of servers for dev & UAT. Show less

  • Technical Services Supervisor

    Feb 2011 - Mar 2012

  • Senior Technical Analyst

    May 2010 - Feb 2011

  • Technical Analyst

    Sept 2007 - May 2010
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  Brownells, Inc.

  Mar 2012 - Mar 2015

  Manager of Technical Infrastructure

  Built and developed the Infrastructure team from 2 members to 10 with the appropriate skills by identifying critical skills mapped to business goals.Introduced and implemented a Service Desk, Desktop Team with business aligned SLA’s.Manage vendor relationships to include outsourced contracted services, contractors and maintained established SLA’s.Redesigned and rebuilt Corporate Data Centers and Sites to provide redundant UPS powerand cooling to ensure achieve 99.99 architecture.Upgraded to 10GB switching and Implemented BGP routing to ensure redundant transport circuit connectivity. Converted from VMWare to Hyper-V to capture cost reduction in host licensing while also achieving 100% virtualization.Created a High Availability Ecommerce solution by migrating platform from single MS 2005 database to MS 2012R2 Always On Availability Group.Implemented Lync 2010 VOIP, presence and IM, which enabled removal of legacy PBX and migrating 115 Contact Center Agents to a Contact Center cloud solution at a lower cost.Designed and implemented IT Architecture for new 237K sq. feet warehouse, office & retailbuilding. Implemented System Center VMM 2012, Service Manager 2012, Operations Manager 2012and Configuration Manager 2012. Reduced annual Telecom spend from 325K to 80K by switching to SIP provided LD vs. traditional PRI’s. Show less

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  SIC/Dice

  May 2015 - Jun 2015

  Consultant

  Performed Technical Infrastructure and IT Department Assessment.Analyzed and repaired worldwide DFS Architecture.

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  IWireless

  Jul 2015 - Jun 2018

  Director Of Information Systems

  Currently managing a five member team, maintaining iWireless corporate IT infrastructure to include applications, websites, datacenters, servers, network, compliance, security, telephone, development and end user support.Responsible for strategic planning, budgeting, and forecasting future IT resources to align with business requirements. Managing the partnership with executive management and vendor relationships to include outsourced contracted services, contractors and enforce established SLA's. Show less

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  T-Mobile

  Jul 2018 - now

  Analyze business needs, establish SLA’s and ensure vendor compliance with contracted terms.Support with planning, implementation, support and execution of vendor applications and solutions. Manage support operations for the Iowa Market, supporting 10 retail stores, and 65 engineering support staff.Transitioned applications, data and retail sites to T-Mobile.

  • Sr. Vendor Manager, IT

    Sept 2019 - now

  • Sr. Manager, Engineering Tech Support, Technology

    Jul 2018 - Aug 2019