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Mohamed Akram

Mohamed Akram

Technical Writer & Trainer

Followers of Mohamed Akram2000 followers
location of Mohamed AkramUnited Arab Emirates

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  • Timeline

  • About me

    Principal Technical Writer at Broadcom with over a decade of experience in Technical Writing | Proofreading | Reviewing | Content Management

  • Education

    • Madras University

      1995 - 1998
      Bachelor Electronic Science (BES)

    • Madras University

      2006 - 2008
      Master; MSc Human Psychology

    • Bharathidasan University

      1999 - 2002
      Master Computer Application (MCA)

    • MEASI Academy Of Architecture

      -

  • Experience

    • Impressions

      Jul 2002 - May 2004
      Technical Writer & Trainer

    • C2IL

      Jan 2005 - Dec 2008
      Lead Technical Writer

    • Dell India R&D Center Private Limited

      Jan 2009 - Jun 2011
      Senior Technical Writer Analyst

    • ICT Academy

      Jul 2011 - Mar 2012
      Head - Education Technology

    • Symantec

      Sept 2012 - Nov 2019
      Associate Manager Information Development

    • Broadcom

      Nov 2019 - now
      Principal Technical Writer 4

      As Writer• Studied the project plan and liaised with the clients to understand the project details• Prepared documentation plan and developed third party attributions, read me and specified software requirements• Developed user documentation, which includes user and administrator manuals and release notes• Designed content for online help, how to get started to assist users when using the product• Actively developed e-learning content and generated content for websites, brochures, product descriptions and business collaterals ensuring they are in line with the project requirement• Prepared API reference documents and comments for sample codes• Authored documents after in-depth study of requirements, specifications to gain a complete understanding of needs• Interviewed subject matter experts for designing documents and worked with different software/ hardware prototypes• Reviewed and proofread work of other authors and provided feedback on the content structure• Ensured the content aligns with the company’s style guide, compliance and copyright laws• Investigated and reported software bugs to development teamsAs Lead• Addressed project challenges, tracked progress and conducted required training through weekly meetings• Developed and detailed documentation plans from conception to delivery• Coordinated with the material management team, gathered prototypes, established test environment and created project plans• Prepared project schedule by liaising with developers, testers, writers and coordinating with subject matter experts• Disseminated information to convert them into logical documentation Show less

  • Licenses & Certifications

    • Technical Writing

      K9 Technologies
      Jan 2004

    • Instructional Design

      Symbiosis Centre for Distance Learning
      Jan 2006

    • Time Management

      British Council
      Jan 2011

    • Leadership Skills

      British Council
      Jan 2011

    • Technical Writing Professional Certification

      K9 Technologies
      Jan 2024

  • Honors & Awards

    • Awarded to Mohamed Akram
      Decreased documentation errors by 40% at C2IL to create documentation QC checklist to help writers in produce error-free first drafts -
    • Awarded to Mohamed Akram
      Decreased the printing cost by 10% for Dell by collaborating with the graphic team in restructuring layout for reducing the number of pages -
    • Awarded to Mohamed Akram
      Established a training institute that enabled 200+ students in finding an ideal career path in the IT-enabled services -
    • Awarded to Mohamed Akram
      Produced an interactive tutorial in the regional language to decrease the post-sale training efforts -
    • Awarded to Mohamed Akram
      Trained business development team in producing effective emails, thereby leading to a 25% increase in inquiries -
    • Awarded to Mohamed Akram
      Won the best document award in the information materials category at the STC 2011 annual event -