
John Char
Operations Manager

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About me
Product Manager
Education

Monsignor Bonner High School
1996 - 2000High School Diploma College PrepActivities and Societies: Saint Augustine Corps, Soccer Team, Tennis Team

Saint Joseph's University
-Bachelor of Science MarketingRecipient of Academic Achievement, Food Marketing, and Kane scholarshipsFirst-place winner in St. Joseph’s University Marketing Trade Show Member of St. Joseph’s Rugby Football ClubSt. Joseph’s University Orientation Leader
Experience

Procacci Brothers Sales Corporation
Jun 2004 - Oct 2006Operations ManagerOne of the largest wholesale produce distributors in North America. Founded in 1948, the company works to develop programs with retail supermarkets, club stores, and the food service industry. The company operates 24/7 and has seven warehouses located at one of the East Coast’s busiest ports on the Delaware River and receives the freshest produce locally, domestically, and globally.During my time as an Operations Manager, I led and managed a total of 85 union employees including 75 QC associates and 10 warehouse associates. I served as a resource and provided training and mentorship for employees in addition to: Overseeing daily operations of two wholesale produce departments and supervising the unloading and inspection of all incoming products. Collaborating with sales teams to forecast inventory and ensure availability. Show less

Unifrutti of America, Inc
Oct 2006 - Sept 2011Account ManagerFounded in 1984, Unifrutti has become one of the premier produce company’s in the USA and ships an average of one million boxes of grapes per year.As an Account Manager, I negotiated contracts and managed the sale of wholesale produce to Wal-Mart and Costco as well as three distribution centers. During this time I increased sales in the produce segment on an average of 7-10% in 2006, 2007 and 2008. Additionally, I attended 30+ industry trade shows to provide product education and to network with customers and vendors Show less

Fiberlink Communications
Oct 2011 - Jul 2012Account ExecutiveFiberlink is an IBM company with over 20 years of experience in mobile technologies. Their solutions provide secure access to corporate resources and information from mobile devices, without compromising the user experience, privacy or data security.As an Account Executive, it was my job to continuously identify and secure new sales opportunities with existing and new customers. I secured over 210K in sales for Information Technology (IT) mobile device management. Created product demos via WebEx and in person; highlighting service features and benefits. Partnered with project management and leadership to provide customer updates, new sales leads, and competitive analysis. Show less

MRO
Aug 2012 - May 2015Sales RepresentativeAn industry leader in Protected Health Information (PHI) disclosure management services. Innovative technology and proven solutions reduce the risk of information breach and provide excellent service for health information disclosure and exchange needs. MRO has been a KLAS Category Leader for Release of Information (ROI) services for two consecutive years. During my time at MRO as a Sales Representative, I was involved in the full cycle sales process; making 50-60 daily cold calls, qualifying leads, meeting with prospects, contract negotiation, and closing. I also had additional responsibilities, such as: Prepared presentations for health systems regarding MRO’s ROI platform, software advantages, and government initiations directed towards the healthcare industry compliance. Gained knowledge of Meaningful Use and HIPPA Compliance. Attended 15+ trade shows providing visitors with product demonstrations and information around the benefits of Electronic Direct Secure Messaging. Delivered information around integration with disclosure management systems.Key achievements included:Identifying and securing an opportunity with one of MRO’s top 10 prospects which led to a $500K contract Show less

Right At Home
May 2015 - May 2016Sales and Marketing ManagerSince 1995, Right at Home has grown to include over 300 franchisees to help meet the home care needs of surrounding communities. Each location provides quality senior care, skilled nursing, home health care, and companionship services for temporary and long term disabilities. Right at Home in Philadelphia consists of a small team of 12-15 people.As the Sales and Marketing Manager, I generate and qualify sales leads to add to a growing repertoire of target markets that I’ve created over the past 10 months. I’m constantly engaging with established customers and new prospects every day to build relationships that will grow into trusting partnerships. Educates families, nursing facilities, and senior living facilities about services and benefits of home care assistance. Serves as a mentor for colleagues by sharing best practices and performance enhancement recommendations. Meets weekly with leadership to discuss new prospects, current industry trends, and competitive analysis.A key accomplishment includes:Created new business opportunities with a high level prospect who opened the door to a previously untapped market. I solely prepared and oversaw a comprehensive application process, arranged various meetings, and earned acceptance into a state program which is currently in approval stages. Show less

Project Management Institute
May 2016 - nowProduct Manager
May 2023 - nowProduct Owner
Jan 2022 - May 2023Account Manager
May 2016 - Jan 2022
Licenses & Certifications

PMC- Level 1
Pragmatic InstituteMar 2023
CAPM
Project Management InstituteJun 2018
Certified Scrum Product Owner (CSPO)
Scrum AllianceJul 2019
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