Janice Chan

Experience

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  Diplomat Bakery & Pastry Ltd

  Dec 2011 - Sept 2012

  Barista

  • Developed strong relationships with customers through initiating conversations, and by learning individual names and regular purchases• Demonstrated teamwork skills by allocating tasks to ensure efficiency in preparing and serving beverages under pressure during peak hours

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  Regal Hotels International Limited

  Jul 2013 - Aug 2013

  Group Sales Trainee

  • Received recognition from manager for demonstrating professionalism by taking initiative to interact with clients at conferences and events• Increased supervisors’ efficiency in finding information by organizing and filling documents based on the year and category, and created an excel spreadsheet of documents as reference

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  Regal Hotels International

  Jul 2014 - Aug 2014

  Marketing Trainee

  • Increased membership through creating competitor analysis spreadsheet with phone calls and thorough research • Computed a cost analysis for hotel management to guide their decision on appropriate supplier• Created monthly newsletter draft design and content in multiple languages for Loyalty Marketing Team

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  UBC Sauder School of Business

  May 2015 - May 2015

  Trek China Program Participant

  • Selected as one of the 18 participants for the 2015 Trek China Program- a school sponsored 5 day trip to both Shanghai and Hong Kong that enables students to enhance the understanding of Chinese job market and culture, as well as to build networks with business professionals overseas Company Visited: Apple, ITW, SIP, Eaton, Honeywell, AB-InBev, SAP, IBM, Jardine Matheson, Alpha Sights, Bloomberg, HSBC, Libbler, Steelcase, Ernst & Young

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  Next Sourcing Limited

  Jun 2015 - Jul 2015

  Merchandising Intern

  • Maintained production quality and standard by creating company’s colour standard templates for manufacturers to follow• Produced risk assessment reports to send to the head office for product inspection and approval• Ensured production deadlines were met by preparing production progress reports

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  FIMMICK

  Jul 2015 - Aug 2015

  CRM Intern

  • Conducted comprehensive marketing research and detailed data analysis with due diligence to measure brand perception and provide insights and recommendations • Effective communication skills demonstrated by making phone calls to potential sponsors and developing call scripts for client's campaign • Prepared materials for a training to over 30 promoters for The 23rd International Baby Products Expo• Strengthened customer loyalty through relationship selling by conversing with customers and understanding their needs at The 23rd International Baby Products Expo Show less

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  ROYCE'​ Chocolate

  Feb 2016 - May 2016

  Sales Associate

  • Increased sales by approaching and initiating conversations with browsing customers about purchase needs and available products • Ensured optimal presentation for customers by creating and maintaining store displays• Contributed to company's marketing plan by providing recommendations and insights gained by close observations of customers' preferences and behaviors

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  Nielsen

  Nov 2016 - Nov 2017

  Analyst, FMCG

  • Analyzed aggregate sales data (MarketTrack) and consumer panel data (Homescan) to deliver insights on category trends, brand performance, promotional and pricing effectiveness, and innovation opportunities for FMCG businesses• Provided support to multinational FMCG clients by responding to basic technical support and ad-hoc data requests in a timely and efficient manner, while demonstrating a sense of urgency, and commitment to quality and excellence• Developed and maintained key corporate reports that are presented monthly to clients. Initiated and reduced report generation time by 50% by collaborating with internal operations team in streamlining the report processes through automation • Enhanced clients’ understanding of Nielsen analytical software (Nielsen Answers Desktop) by assisting on monthly training sessions Show less

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  DFI Retail Group

  Jan 2018 - May 2019

  Marketing Executive

  • Engaged and improved knowledge of product portfolios within internal employees by creating content and design for monthly e-newsletter• Worked closely with internal and external design agencies by communicating effectively to ensure excellent delivery of product concepts and marketing material copy creation for packaging and product design• Identified new trends and opportunities across six core countries by conducting internal consumer test to gain insight and understand need states, and prepared and executed presentation in a professional manner• Produced surveys to collect consumer feedback to guide decisions on packaging designs in various food and non-food categories Show less

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  Dominique Ansel Bakery

  Jan 2020 - Jul 2021

  Senior Pastry Cook

  • Ensuring high product quality and integrity while maintaining speed and efficiency• Maintained daily pars with spraying, glazing and decorating of cakes to ensure availability of products each day• Prepare pastry items according to production schedules of consistent quality following recipe cards precisely, as well as production, portion and presentation standards• Work harmoniously and professionally with the team and actively participate in creating a positive teamwork environment Show less

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  Proof

  Jul 2021 - Oct 2021

  Senior Baker

  • Managed full baking process from ingredient re-ordering to executing full recipes list. Optimized efficiency of execution for seven recipes by identifying improvement steps and implementing new processes• Ensured smooth kitchen operations daily by preparing pastry item prep lists and scheduling food deliveries• Maintained relationships with customers in the Happy Valley neighbourhood by working in a manner consistent with Proof and providing bread and pastry products recommendations according to customers’ needs Show less

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  HYPE

  Jan 2022 - Sept 2022

  As a Social Media and Community Coordinator for the 2 DTC Brands (You You & ARDO) at HYPE Asia, my role is to build and develop a positive ROI community across different social media channels, help create content for use on our social media channels and to help with operations relating to social media.Community Engagement• Managed a monthly budget of $5K for paid instagram posts and influencers which generated positive ROI• Partnered with community, organizations and social media influencers to reach 3+ key audiences • Fostered relationships with social media influencers to amplify content reach and built 10+ Ambassadors profiles on brand webpage via Shopify• Assisted in developing and executing influencer marketing strategies and creative campaignsSocial Media Planning• Created content for Social Media Calendar across different platforms (Instagram, Facebook, Pinterest, YouTube) for 2 DTC brands and scheduling contents via Later.com• Monitored, responded and addressed important mentions in real-time on social channel on a daily basis• Leveraged data to understand what worked on each social media platform to improve engagement rate • Worked closely with VP of Brand to represent the voice of the customer to generate new contents that resonates with target audience to increase following on Instagram from 0 to 2K+ followers over a 6 month-period Show less

  • Marketing Associate

    May 2022 - Sept 2022

  • Social Media & Community Coordinator

    Jan 2022 - Apr 2022
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  WRISTCHECK

  Oct 2022 - now

  • Senior Brand Associate

    Mar 2024 - now

  • Senior Operations Associate

    Oct 2022 - Mar 2024