Rahul Dhamija

Experience

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  Dhirati Educations

  Nov 2013 - Sept 2014

  Marketing Executive

  Dealing with prospects face to face, over telephone and via mail. Primarily was involved in performing frequent and effective networking with different schools and coaching centers for promoting the institute. Assess clients’ needs, suggest a package according to their requirement, and negotiate with clients. Maintaining database of the clients for the organization

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  Convergys

  Dec 2014 - Jun 2015

  Senior Customer Service Representative

  -Taking inbound calls in the billing department for EE (UK Process), understanding customer’s queries and providing solutions to the problems reported-Attaining maximum ‘promoters’ through customer satisfaction rating-Generating leads for new products launched by the company and attaining daily, weekly and monthly targets specified by the process

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  Next91

  May 2016 - Jun 2016

  Social Media Marketing Intern

  The aim of the project is to promote the channel on online platform. Understanding the best practices of the competitors, producing creative and innovative videos, acting in short films, and marketing of produced videos on different channels (Facebook, Twitter and YouTube etc.).

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  MakeMyTrip

  May 2016 - Jul 2017

  Intern

  The primary objective of this study is to provide quality services to the customer by evaluating the performance of the Holiday Experts, identifying the gaps between the management expectations and service delivery, and also by understanding the best practices followed by different industries in delivering quality service. The outcome of the study suggests viable measures for enriched customer satisfaction.

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  Giftease.com

  Dec 2016 - Dec 2016

  Social Media Marketing Intern

  Analysis of promotional email effectiveness and recommendations: The aim of the project is to analyze last 12 months’ promotional email campaigns and accordingly develop inferences and recommendations based on: Trends in open and click rates, Relationship of opens and clicks with various campaign parameters, Subject Line – length & content, Time of day/ Day of week, Product category / theme of mailer, Audience size, Analysis of mailer content and creative for Top 5-10 best and worst performing mailers. Show less

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  Shriram Housing Finance Ltd.

  Feb 2017 - Jun 2018

  Branch Sales Manager
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  Piramal Capital & Housing Finance Limited

  Jun 2018 - May 2020

  Branch Sales Manager
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  Aditya Birla Finance Limited

  May 2020 - now

  Senior Relationship Manager