Rishab Puri

Experience

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  Decathlon Sports India

  Mar 2015 - Jun 2023

  handling the biggest e-commerce portfolio for decathlon india. optimising the online customer experience including updating the product content on category and product pages, based on key online metrics, customer interaction and heat map analysis.successfully implementing and managing end-to-end e-commerce operations, resulting in increased customer acquisition, improved conversion rates, and enhanced customer satisfaction.expertise in developing and executing comprehensive ecommerce strategies, overseeing website management and operations, coordinating product launches, analyzing performance metrics, and leading cross-functional teams to achieve business objectives.analysing end to end customer touchpoint from shopping till checkout funnel to understand and evaluate critical drop off points to have optimal customer shopping experience online.identifying new areas of improvement for online navigation linked with competitor analysis, industry benchmarking to create an e-commerce strategy roadmap.reviewing the site real estate, navigation, search, sorting, filters, personal recommendations to adjust the product listing and offer discovery. show less

  • E-Commerce Manager

    May 2021 - Jun 2023

  • Omnichannel Merchandiser

    Feb 2018 - Apr 2021

  • Retail Store Category Manager

    Mar 2015 - Feb 2018
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  Staples Canada

  Aug 2023 - now

  Manager, ecommerce merchandising operations