Vijay Chander

Experience

• 

  Hutchison Essar South Limited

  Jan 2004 - Dec 2005

  Officer Credit Verification

  • Monitoring credit verification Vizag Hub (Vizag, Srikakulam, Vizianagaram, East Godavari, West Godavari Khammam Districts)• CAF Audit, strict adherence to TAT.• Allocation of data ,Review on activations and suspensions with Channel Sales Managers and Channel Partners & Area sales Manager.• Training to the executives (FI).• Maintaing MIS, generating reports for No. of activations, suspensions, fraud usage –dealer wise & Location wise.• Rating the customer profile.Handling the escalated issues.• Supervising the quality aspect of the executives and team leaders by assessing their work levels.• Reporting to the corporate office on a daily basis with the ROAP performance and Vizag in specific. Notable Contributions:• Successfully rolled out Welcome Visit for entire Vizag Hub.• Handled training programmes for Dealers in terms of Documentation and Quality.• Handled training programmes for employees on BSCS & Credit modules.• Introduced CAF audit and system audit to increase accuracy levels and had decreased submission of tampered & fabricated documents Show less

• 

  Tata Teleservices Ltd

  Dec 2005 - now

  • Handling Credit management at Vijayawada for post-paid mobile, walky, wireline & V-data.• Data Allocation, Field Investigation TAT Adherence, CAF audit, MIS & STD/ISD approvals.• Monitoring other E2E towns like Machilipatnam, Gudivada, Nuzvidu, Jaggayapeta and Nandigama in terms of Acquisition & Credit management.• Rating updation, Usage monitoring and FMS .• Agency monitoring , audit & processing commissions.• Reducing delinquency in the market by preventing subscriber & dealer fraud.• Risk evaluation there by decreasing First Bill Defaulters.• Credit verification analysis on negative area cases and exceptional cases• Minimizing first bill returns month on month and claw back on CV agencies.• Review on activations, suspensions and CV rejects with Sales managers & dealers.• Handling Collections of Level 2-M18 Bill cycle.Notable Contributions:• Data duping new acquisitions with existing/voluntary/involuntary/churn accounts to prevent re-entry of fraudulent subscribers and which also saves the installation, activation and retrieval costs.• Collected an amount of Rs 6.8 lakhs by adjusting the activation & deposit amounts of new acquisitions against existing defaulted accounts• Handled Pre-paid verification & monitored Post-paid CV for entire Vijayawada Cluster for a period one year. (Cluster: Vijayawada, Guntur, Chittoor, Eluru, Nellore, Tirupathi, Ongole, Tenali & Kavali.• TTSL nominated as one of the Audit member for VTM audit, conducted by Vigilance Telecom Monitoring, Dept. of Telecommunications.• Reduced the cost of agencies commissions by paying Account wise.• Discounted packages were implemented while doing UMR reports itself to avoid Huge UMR Barring.• Promoted from “Officer” to “Executive” in April 2007.• Promoted as Sr.Executive in April 2009. Show less

  • Asst.Manager-CSD

    Jun 2009 - now

  • Asst Manager

    Jan 2006 - now

  • Executive

    Dec 2005 - May 2009
• 

  Siti Networks Ltd

  May 2017 - now

  Manager

   Revenue Generation & manage P&L of the geography assigned.  Monthly review & reporting v/s Budget, data analysis & MIS. Achieve sales objectives in coordination with the Sales & Ops team, Business partners, LCOs . Implementing new Process and shift from postpaid to prepaid. Package wise billing in digitized geography.  Churn Management within 4% and Monetization of seeded boxes.  Managing and establishing terms of payment; conceptualizing and implementing recovery strategies in case of payment delays/defaults Ensure respective Zonal department documents are properly filed & maintained. Creating awareness of all regulatory and compliance requirements.  Customer complaint resolution, SAF collection & Vendor Forms Show less