Daralee Kreft

Experience

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  AVCO/Balboa Life and Casualty

  Jan 1983 - Jan 1998

  Customer Service Supervisor

  Trained, developed, led and supported the performance of 25+ employees.Created all staff work schedules and managed time off requests.Demonstrated excellent customer service and performance in all areas of responsibility.Directed all Human Resource functions (interviewing, hiring, disciplining, terminating, etc.)Monitored calls for volume and quality; increased customer satisfaction by 20-50%Managed all escalations providing complaint resolution and above average service.Conducted weekly, monthly, quarterly and annual employee performance evaluations (responsible for providing coaching, constructive criticism, positive feedback, encouragement, and salary increases when appropriate.) Show less

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  GE Capital Mortgage Services, Inc.

  Jul 1998 - Dec 2000

  Foreclosure Specialist

  Foreclosure processing; monitored, coordinated and researched legal actions.Handled all incoming/outgoing collection phone calls, providing excellent customer service reducing default on loans and REO's by 15%.Received and processed payments for reinstatements and payoffs.Requested and sent vendor payment disbursements.Prepared month-end reporting using Excel spreadsheets to show monthly cost savings.

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  Escrow Junction Inc

  Feb 2001 - Mar 2007

  Escrow Officer

  Prepared and proofread escrow documents, ensuring accuracy and compliance with Real Estate contracts, met all closing deadlines.Ordered and reviewed title company reports to verify clear title, requesting loan or lien payoffs.Prepared escrow closing packages and explained loan documents to borrowers during document signing.Processed/balanced and disbursed all escrow funds/fiscal responsibilities.

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  Chef Developer

  Sept 2007 - Jul 2017

  Pampered Chef Consultant

  Formerly an independent sales consultant for the Pampered Chef

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  UDeed, LLC

  Sept 2009 - Oct 2012

  Customer Service/Administrative Support and Deed Processor

  Meet and greet all customers and vendors, identified and facilitated their business needs.Managed all inbound calls while providing exceptional service.Accurately prepared and sent pricing quote packages to customers via mail, fax or email.Prepared and reviewed deeds/affidavits and all associated paperwork forms and documents as required for state and county compliance.

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  Cox Business

  Aug 2013 - Aug 2017

  Sales Support Coordinator

  Collaborated with 24+ sales representatives by performing quality control/quality assurance. Verified all sales documentation and order packages for completeness. Prepared new, upgrade/downgrade, disconnect and transfer projects for customers.Coordinated installation dates and times with customer, and or customer vendor via email or direct calls and notated the project for Order Management order entry and dispatch.Worked closely with Order Manager(s) and Project Manager(s) to determine appropriate solutions and/or responses.Remained current on existing products, new product development, technical information, methods and procedures, continuous process improvement and competitive landscape.Assisted in developing and executing sales and operations processes.As a team mentor, worked side by side with sales team members and sales support team; responsible for providing ongoing training and support to new-hires, sales representatives and boundary partners. Show less

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  Cox Automotive, Manheim Southern California

  Jan 2018 - Apr 2018

  Account Administrator
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  Cox Atrium Staffing

  Jan 2020 - Jul 2022

  Revenue/Margin Assurance Analyst

  Contract position for Virginia Cox Business Complex Billing team, working on billing work flow and invoices for government accounts.

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  Cox Communications

  Jul 2022 - now

  Sr Accounts Receivables Specialist

  Working with Cox Business Complex Billing team in Virginia monitoring, maintaining and ensuring billing accuracy, work flow and invoices for classified government and business accounts.