Caio Pinheiro

Caio Pinheiro

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location of Caio PinheiroOeiras, Lisbon, Portugal

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  • Timeline

  • About me

    Program & Project Manager - PMP®, PSM-I®, CSM®, CSPO®, MBA, ITIL, ISO/IEC 20000

  • Education

    • BI International

      2011 - 2013
      MBA MBA Executivo de Gestão Empresarial e Inovação
    • Anhanguera Educacional

      1998 - 2005
      Graduation Computer Science Bachelor
  • Experience

    • Motorola

      Jan 2000 - Jan 2001
      Help Desk
    • Brazilian Air Force

      Jul 2001 - Dec 2002
      System Analyst

      Process documentation, customize training about the company process and airplane maintenance system.

    • Ingram Micro

      Sept 2003 - Mar 2004
      Trainee

      Participate from "Talent Academy", a 6 months project to develop the sales area to work with Sun Microsystems

    • InterQuattri

      Mar 2004 - Aug 2006
      System Engineer

      Pre & Pos Sales, working in hardware and software solutions offering. Install and configure Sun Servers, Storages and Tape Library in the clients.

    • Sun Microsystems

      Aug 2006 - Sept 2006
      Support Analyst

      Support on Sun Solaris

    • Hewlett-Packard

      Sept 2006 - Sept 2014
      Americas Regional Delivery Engineering

      Design and implementation of projects with focus on the client; Management activities of the areas based on operational schedule of implementation of improved practices of information technology;Operating in one of the biggest customer of EDS and HP.I have concern for the well being of co-workers and always support the implementation of tasks of daily life;Focus on self study in new technologies.

    • Capgemini

      Sept 2014 - Jul 2015
      Senior Infrastructure Specialist

      Consulting project for Data Center migration of CAIXA Bank which consists on migration of 3 different sites (Rio de Janeiro, São Paulo and Brasilia) to a new Data Center Tier 4 located in Brasília (in partnership with the Banco do Brasil in Digital City).Responsible to provide consulting in x86/64 Platforms and SPARC.The job is to bring the whole team's expertise in migration projects and instruct CAIXA with best practices of the market that may be used in their environment.I acted in two stages of the project, conducting and implementing the migration of the datacenter of São Paulo and planning and early migration from Brasília datacenter. Show less

    • NoLimits Consulting

      May 2016 - Mar 2018
      Service Manager

      Acting as Service Manager, my job duties are customer service, process improvement, decision making, managing processes, staffing, planning, analyzing information, developing standards, managing third-parts service providers, emphasizing excellence.

    • Olisipo

      May 2016 - Apr 2018
      Infrastructure Specialist

      Acting as Service Manager at noLimits Consulting

    • DXC Technology

      Apr 2018 - now
      • Program & Project Manager

        Jul 2018 - now
      • Project Manager

        Apr 2018 - now
  • Licenses & Certifications

    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Mar 2020
      View certificate certificate
    • Professional Scrum Master I (PSM-I)

      Scrum.org
      Mar 2020
      View certificate certificate
    • Certified Scrum Product Owner (CSPO)

      Scrum Alliance
      Mar 2020
      View certificate certificate
    • ITIL® Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Jun 2018
      View certificate certificate
    • AWS Certified Solutions Architect – Associate

      Amazon Web Services (AWS)
      Feb 2022
      View certificate certificate
    • Microsoft Excel for Project Management

      Instructing.com - Joseph Phillips
      Jul 2023
      View certificate certificate
    • Project Management Professional (PMP®)

      Project Management Institute
      Dec 2017
      View certificate certificate
    • VMWare Certified Professional 5

      VMware
      Oct 2012
    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Oct 2020
      View certificate certificate
    • ISO/IEC 20000 Foundation

      APMG International
      Jul 2018
      View certificate certificate