Brian Chibale

Experience

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  National Airports Cooperation Limited

  Jul 2007 - Mar 2008

  ICT Officer

  Offering desktop support to staff on computer issues (About 366 staff members)Advising the purchasing department on buys involving computer related issues.Installation of software programs e.g. operating systems (XP, Vista and Windows server 2003 etc) and hardware and maintaining them.Maintaining and troubleshooting the Local Area Network (LAN) built on CISCO equipments (switches, router and servers), printers, faxes and scanners.Working with Microsoft exchange and active directory.Maintaining and updating the company website on new information (www.lun.aero)Help install and troubleshoot sun system accounting program used by the Finance department and liaison program used by the ground handling department.Help and maintain the car park access system, which controls the entrance of cars in the airport car park Show less

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  Family Health International Zambia

  Apr 2008 - Jan 2009

  IT Helpdesk Support Officer

  • Strategically spearheaded the setup of comprehensive IT infrastructure at the Kasama office, ensuring a robust foundation for seamless operations and facilitating the organization's growth in the region.• Implemented and managed an efficient helpdesk system, proactively resolving IT calls in a timely manner. This strategic approach minimized downtime, increased productivity, and enhanced user satisfaction across the organization.• Provided strategic user training to all FHI users, equipping them with the necessary skills to leverage technology effectively and optimize their workflow. This initiative fostered a tech-enabled workforce, driving efficiency and ensuring the organization maximized the value of its IT investments.• Successfully performed software installations and updates on desktop and laptop computers, strategically ensuring that all systems were up-to-date, secure, and optimized for peak performance. This proactive approach minimized vulnerabilities and enhanced overall system stability.• Developed and delivered comprehensive capacity-building programs for Data Entry Clerks and IT Technicians. By imparting strategic knowledge and skills, these initiatives empowered personnel to efficiently manage data entry processes and maintain IT infrastructure, enhancing operational efficiency and reducing dependency on external support.• Collaborated closely with Ministry of Health (MoH) IT staff, playing a pivotal role in the setup of a global Wide Area Network (WAN). This strategic partnership facilitated seamless communication, data sharing, and collaboration, supporting the organization's mission, and strengthening its global reach. Show less

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  Elizabeth Glaser Pediatric AIDS Foundation

  Feb 2009 - Feb 2011

  IT Helpdesk Support Officer

  • Strategically oversaw the resolution of software and hardware issues, ensuring prompt and efficient resolution to minimize disruptions and optimize operational productivity.• Drove the successful deployment and support of SmartCare, an electronic health records system, across a vast network of over 650 facilities nationwide. This strategic initiative streamlined data management, enhanced patient care, and facilitated seamless information exchange between healthcare providers.• Played a pivotal role in training Ministry of Health staff on the utilization of Microsoft Office package and SmartCare. By equipping personnel with essential digital skills, this strategic effort fostered increased efficiency, standardized processes, and empowered staff to leverage technology for improved outcomes.• Developed comprehensive IT policies, laying the foundation for standardized and secure IT operations. These strategic policies provided clear guidelines, minimized risks, and ensured regulatory compliance, safeguarding sensitive health data, and promoting a culture of responsible technology use.• Served as an integral member of the testing team during the development of the electronic health record system, SmartCare. This strategic involvement allowed for thorough testing, quality assurance, and refinement of the system, resulting in a robust and user-friendly solution.• Provided strategic technical direction and support to the focal SmartCare support staff, including District Health Information Officers and Data Management Specialists. This guidance ensured consistent, high-quality support services, effectively addressing technical challenges, and maximizing system utilization. Show less

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  Medical Stores Limited

  Nov 2011 - Feb 2020

  ICT Manager

  • Strategically led and supervised all IT support and maintenance activities at MSL.• Assembled and guided a dynamic IT team of 8 skilled professionals, strategically aligning their roles and responsibilities to effectively support the organization's diverse operations.• Championed the seamless transition of the ERP system to a robust and advanced platform, optimizing operational efficiency and unlocking new capabilities to drive business growth.• Developed and implemented comprehensive IT policies, disaster recovery plans, and cyber security policies. These strategic frameworks ensured compliance, minimized risks, and safeguarded critical data and systems from potential threats.• Exemplary financial management skills led to successful preparation, management, and control of ICT operational and capital budgets. Through strategic allocation of resources, identified opportunities for cost optimization and maximized return on investment.• Formulated long-term, medium-term, and short-term ICT strategic plans, meticulously aligning technology initiatives with the organization's overarching goals and vision. These plans fostered innovation, efficiency, and competitiveness.• Provided strategic leadership and expertise in business continuity and ICT disaster recovery planning initiatives. Proactively assessed risks, developed robust strategies, and guided implementation, ensuring organizational resilience in the face of incidents.• Defined, implemented, and managed all ICT Service Level Agreements (SLAs), ensuring the delivery of high-quality services and effective vendor management. These agreements optimized service levels, promoted accountability, and upheld stakeholder satisfaction.• Maintained a clean audit record through meticulous attention to detail, adherence to compliance standards, and proactive monitoring of IT controls. Strategic measures ensured organizational transparency, minimized risks, and instilled stakeholder confidence. Show less

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  Right to Care

  Mar 2020 - Oct 2023

  Head of Information Technology Department

  • Crafted and implemented a comprehensive ICT Policy Framework, encompassing a robust Information Security Policy, along with strategic Security, Equipment, General IT, and Governance Policies. This framework ensured adherence to industry best practices and safeguarded critical organizational assets.• Championed a proactive approach to IT security controls, meticulously monitoring and optimizing systems to maintain an impeccable IT audit record. By swiftly addressing IT audit findings, successfully ensured a secure and compliant environment.• Orchestrated the formation of a highly skilled and motivated IT team, comprising 13 professionals in diverse roles. Expertly aligned talents, fostered collaboration, and empowered individuals, resulting in a high-performance IT department driving organizational success.• Designed and executed a robust ICT Business Continuity and Disaster Recovery Strategy, meticulously aligned with business imperatives. Developed comprehensive plans to mitigate risks, ensuring seamless operations during disruptions and instilling confidence in stakeholders.• Pioneered the establishment of a responsive IT helpdesk, revolutionizing incident, and problem management. This initiative significantly enhanced operational efficiency, elevated user satisfaction, fostered data-driven decision-making, and yielded substantial cost optimization.• Spearheaded the strategic alignment of the IT strategy with the broader organizational vision and goals. Seamlessly integrated technology initiatives, ensuring IT played a pivotal role in enabling and accelerating organizational growth and competitive advantage.• Engineered the automation of critical manual processes, streamlining data collection and optimizing business flows within departments. This transformative endeavor resulted in heightened operational efficiency, reduced human error, and enhanced data-driven decision-making capabilities. Show less

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  Seaboard Overseas and Trading Group

  Oct 2023 - now

  South, Central and East Africa Regional IT Manager