Diane Gardner

Diane Gardner

Sales & Marketing Manager

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location of Diane GardnerSpringfield, Massachusetts, United States

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  • Timeline

  • About me

    Associate Director/Operations Leader at Collins Aerospace, a unit of Raytheon Technologies Corp.

  • Education

    • Cathedral High School, Springfield, MA

      1979 - 1983
      HS Diploma College Preparatory
    • Western New England College

      1992 - 1996
      Masters Degree in Business Administration (MBA) Business Management
    • Western New England College

      1983 - 1987
      Bachelors of Science in Business Administration (BSBA) Marketing
  • Experience

    • Nu Visions Manufacturing, LLC

      Nov 1997 - Mar 2005
      Sales & Marketing Manager

      Responsible for sales & marketing strategy development and implementation; and revenue growth through new and existing accounts• Established, managed and trained outside sales force of 25+ Manufacturers Representatives • Implemented web-based marketing strategy, designed and built company website resulting in increased brand awareness and sales lead generation• Generated press releases, publicity articles, brochures, proposals, and website content and training guides. • Grew revenue 320% within first 2 years through self-generated sales leads, cold calling and network referrals• Performed market analysis, developed value proposition, created messaging and marketing collateral • Developed Quoting Department, procedures & tools resulting in standardization of pricing methods and improved accuracy; hired & trained staff • Established New Product Introduction (NPI) Teams and procedures which reduced time-to-market of customers’ new products; hired and trained staff Show less

    • OnCore Manufacturing Services, LLC

      Mar 2005 - Jun 2013

      Responsible for managing corporate accounts with high growth potential.• Lead cross-functional customer focus teams• Contract negotiation; dissemination of flow down requirements, coordinate requests for quotation, manage all pricing efforts• Coordinate all new customer engagement activity• New Product Introduction management to support quick time to market• Engineering Change Order management with effective cut in of design changes• Delivery performance management to ensure 100% on time delivery to customer schedules• Leverage opportunities for cost savings & profit maximization resulting in increased value added revenue• Mitigate Excess & Obsolete inventory to reduce liability and improve asset utilization• Direct all program deliverables, open action resolution and corrective action response to provide excellent customer service Show less Temporary assignment, reporting to new Corporate VP of Marketing, for development of Marketing and Communications Plan to accelerate corporate growth and reorganization. • Created and managed MARCOM plan & budget with clear communication to executive management• Developed technical and conceptual content of sales-driving collateral• Implemented strategies and programs utilizing a variety of online and offline marketing tactics• Coordinated company events, Grand Openings for new sites, Ground Breaking events• Developed website content, wrote case studies, corporate presentations, press releases • Established trade show strategy, maintained schedule, coordinated all trade show activity Show less Responsible for procurement budget of $80 million for 2 manufacturing facilities in Springfield, MA and Tijuana, Mexico. • Hired, trained and managed Purchasing Departments at both sites• Developed sourcing strategy to assure consistent supply, mitigate liability and maximize savings• Maintained supplier relationships with monthly performance reporting and quarterly business reviews • Established Vendor Managed Inventory programs with global supply partners, including On-Site Stores and MRP Share Programs which increased inventory turns and improved asset utilization• Contract negotiation with suppliers, both direct and distribution, including volume purchase agreements• Established metrics to measure and drive improvements in cost savings, purchase price variance, buyer performance, supplier cost, quality & delivery performance resulting in increased profitability year after year• Implement process improvements and standardized procedures for Engineering Change Orders, Supplier Qualification, Material Misalignment Escalation, Vendor Inventory Management, Consigned Material Management, Expedited Freight Management, and Supplier Performance Management Show less

      • Strategic Program Manager

        Oct 2010 - Jun 2013
      • Marketing Manager

        Feb 2011 - Nov 2011
      • Procurement Manager

        Nov 2007 - Oct 2010
      • Business Unit Manager

        Mar 2005 - Oct 2007
    • Berkshire Industries (Midstate Berkshire)

      Jun 2013 - Apr 2016
      Program Manager; Marketing & Accounts Manager

      Program Manager July 2015 to April 2016• Achieve operational objectives of delivery and revenue targets and customer-service standards through management of cross functional teams to execute action plans, resolve issues, identify trends, and implement changes. • With focus on problem resolution of overdue backlog and on time delivery performance have improved and maintained customer satisfaction. Marketing & Accounts Manager June 2013 – July 2015• Led marketing efforts, manage marketing strategy, collateral production, website development and brand management. • Manage estimating efforts, established standard work process and implemented standard quoting tools for material and labor quoting. • Developed standard work for Account Management including open RAIL communication, performance management, sales planning and forecasting. • Implemented Customer Satisfaction Procedure and created online Voice of the Customer satisfaction survey tool. • Foster sustainable relationships with key customer decision makers and maintained ongoing communications to ensure high level of responsiveness and customer satisfaction. Identify and develop revenue opportunities with existing and new accounts. Show less

    • Collins Aerospace

      Apr 2016 - now

      Promoted to L3 Operations Lead within Large Commercial Engine Value Stream Program Industrial Manager role evolved into 30K Operations Lead role with organization implementation of Collins Management System (CMS)

      • Operations Lead, Large Commercial Engine (LCE), Power & Controls

        Jun 2020 - now
      • Operations Lead, 30K within Large Commercial Engine Value Stream, Power & Controls

        Dec 2019 - Jun 2020
      • Program Industrial Manager, PWES PurePower

        Apr 2016 - Dec 2019
  • Licenses & Certifications

    • CEPM - Certified Electronics Program Manager

      IPC - Association Connecting Electronics Industries
    • Certificate of Website Development

      Center for Business & Career Development; Springfield Technical Community College, Springfield, MA
    • Successfully completed coursework for CSCP - Certification for Supply Chain Professionals

      APICs - The Association for Operations Management