Alexandra Lyons

Experience

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  Casse's MVR

  Jun 2013 - Dec 2013

  Hostess and Server

  -As I host my responsibilities were to take reservations, greet people at the door, prepare tables for customers, and maximize customer satisfaction. -As a server my responsibilities were to take orders, work at a fast pace, handle food, and know how to work together with other employees.

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  Pizza Villa Restaurant

  Jan 2014 - Aug 2015

  Phone Girl/Food Runner

  -Answered phones -Entered orders into POS system -Provided top notch customer service

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  Wedgewood Manor

  Jul 2014 - Jun 2015

  Housekeeper

  -Responsible for keeping the community clean. I made sure the bathrooms, halls, kitchen, and other areas in the home were vacuumed, dusted, and disinfected. Also when a resident would leave the Manor I was responsible for cleaning and preparing the apartment to the next residents satisfaction.

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  Brickhouse Corner Fitness

  Jan 2015 - Aug 2016

  Yoga Instructor

  Desire to share the gift of Yoga, I started teaching at my local gym in Big Rock, IL. As a teacher my focus is to to provide a safe and healthy environment for my students to gain their focus on,-Calming the body and mind.-Help relieve stress- Motivate my students into reaching their fitness goals.

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  Crosstown Pub & Grill

  Aug 2015 - May 2017

  Bartender & Server

  -Seat guest in a timely manner and monitor the amount of guests in each servers station.- Make drinks for the restaurant in a timely manner -Provide exceptional guest service to customers of restaurant-Fast acting conflict and resolution -Training and Development of new team members -Maintain proper dining experience, greeting customers, seating them appropriately, delivering items efficiently, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses. Show less

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  Remington Hotels

  Mar 2016 - Jul 2016

  Operations Intern at One Ocean Resort & Spa

  As an operations intern I spend time in each department of the hotel including; Reservations, Front Desk, Docent, Housekeeping and Human Resources. Spending a week or two within each area to master the skills and fully understand the inside and out of the hotel industry.Human Resources - Performed pre-interview phone screening calls - Submitted investigation requests and assists with new employee background checks- Assists with processing of terminations- Assists HR Director with various research projects and/or special projects- Assists with recruitment and interview process- Schedules meetings and interviews as requested by HR Manager -Makes photocopies, faxes documents and performs other clerical functions - Files papers and documents into appropriate employee files - Prepares new employee files- Process mail- Performs other duties as assignedFront Desk - Greet and register guests - Maintained an inventory of vacancies reservations and room assignments- Provided information regarding hotel services and services in the community for guests - Confirmed reservation in system and reviewed all noted information One Touch - Answer phones and connect calls - Perform programming of wake up calls and other services and make the wake up calls - Authorized payments - Provided services such as typing, copying, and faxing Laundry - Inspected all laundry and linens to make sure quality presentation- Prepared and distributed towels, linens, and rags to different departmentsDocent - Greeted guests and provided them with knowledge of the services the hotel provides- Delivered requested items to guest's rooms - Performed ironing and steaming services Show less

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  Remington Hotels

  May 2017 - May 2018

  Human Resources Coordinator

  - Responsible for interviewing candidates - Associate recruitment- Coordinate all HR functions between departments - Maintain all associated confidential files, payroll functions, and government reports - Taking minutes in manager meetings - Creating and distributing documents - Complete projects given by the GM or HR director - Compiling and preparing reports and spreadsheets - Ensuring background and reference checks have been completed - Input all new hires into ADP system- Lead new hire orientation, care committee, and safety committee- Serve as a point person for all employee questions - Coach and Counsel- Create, maintain, and update files - Order office supplies, business cards, name tags, etc.-Unemployment Claims- Filing and reporting Guest/Employee incidents - Assist with FMLA paperwork - Report associate injuries Show less

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  BLEND Bar with Davidoff Cigars

  Jan 2018 - Mar 2021

  -Manage & direct staff of 8-16 depending on the location I am in -Grow overall monthly business through sales promotions, creative customer-focused events, product knowledge-Continuously exceed monthly revenue growth by 10% each month by training and upselling techniques -Implement local marketing strategies to drive brand awareness and increase sales-Develop & lead customer-focused events to ensure customer engagement, satisfaction, and return business-Launch new brands from multiple vendors to ensure industry-leading offerings for customers-Recruit, train, manage, develop staff members with a focus on product knowledge and customer service-Conduct regular performance reviews with all staff, addressing negatives, focusing on positives, and driving increased customer service and employee growth-Manage monthly financial operations including responsibilities for balanced books and daily banking-Implement monthly schedules for employees-Manage payroll -Lead customer-facing manager for events & daily operations-Provide guests with friendly and professional service, excellent quality, and consistency of execution in an attractive, well-maintained environment -Inventory, ordering, maintaining the lounge -Address complaints and resolve problems with both team members and our guests -Responsible for managing register receipts and bank deposits -Assist with daily serving and bartending tasks Show less - Provide outstanding guest services skills, professional presentation, and sophisticated communication skills- Have knowledge of the cigars and help guide customers through their process of choosing their cigar- Understand the characteristics of the cigars and know cigar storage skills- Keep the cigar bar clean - Monitoring the status of Humidifier and Cabinets to ensure that cigars are in good condition- Ability to handle cash effectively - Have good knowledge of beverages and cocktails Show less

  • Manager

    Nov 2018 - Mar 2021

  • Server

    Jan 2018 - Nov 2018
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  Oasis Outdoor Living & Landscapes

  May 2018 - Oct 2018

  Sales Consultant

  - Help manage projects varying in size for landscaping, patios, decks, and pools - Schedule client meetings- Assessed vendor products & maintained positive vendor relations - Create estimates in a timely manner - Material orders- Project management and client follow-up - Measure job sites for dimensions

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  Ole Smoky Distillery, LLC

  Apr 2021 - now

  - Proactively seeking new accounts - Selling Ole Smoky programs in cocktails menus for chain on premise accounts - Attend conferences/trade shows - Build & maintain relationships - Maintain budgets- Increase sales - Run staff incentives - Schedule events/meetings Work with both on and off-premise accounts in North Florida to increase and maximize sales of Ole Smoky products. - Sales - Merchandising - Promotional events - Brand awareness - Distributor communication - Product/cocktail placements and features- Street warrior

  • Key account manager - On Premise

    Sept 2023 - now

  • Territory Sales Manager

    Apr 2021 - Sept 2023