Experience

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  Lowe's companies, inc.

  May 2010 - Aug 2010

  Seasonal sales associate

  Plumbing Department: Customer Service Designed sprinkler system layouts Monitored the shrink in the Department

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  Sears

  Mar 2011 - Apr 2012

  Loss prevention agent

  Monitored sales floor through the use of Close Circuit Television (CCT).Examined store’s shrink levels to formulate future courses of action.Conducted meetings pertaining to reducing liabilities (500 plus days accident free).Approached and/or detained shoplifters and individuals that obstructed the store’s daily operations. Interacted with customers/employees in emergency situations .

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  J.b. hunt transport services, inc.

  May 2012 - now

  Responsible for accurate pricing publishing, rating, billing and collections for Intermodal, Truck and ICS Accounts:Monitor SalesForce activities for accuracy and timeliness.Negotiate with internal and external customers regarding billing and invoicing procedures.Maintain knowledge of accounts and communicate any issues resulting in lost revenue or delay in payment.Communicate department goals and work with the team to improve processes.Foster and build relationships with external customers:Ensure customers receive accurate, complete and timely: Rate Files, Accessorial Pages, Fuel Agreements, , & Up-to-date Receivables ReportsFacilitate crucial conversations with customers around meeting payment deadlinesFoster and build relationships with internal customers:Collaborate with Pricing and Sales to meet customer deadlines, communicate customer challenges and help develop strategies to strengthen customer relationships.Work with Customer Experience Team to ensure all loads have rates for billing.Coordinate with Engineering & Technology teams, to set priorities for program fixes, EDI setup, new enhancements and new technologies. Show less Hire, develop and engage team of Customer Experience personnel.• Manage performance of personnel by monitoring key performance indicators that lead to an excellent customer experience and profitable growth.• Ensure that excellent service is provided and personnel are proactively identifying service concerns to increase stakeholder satisfaction and operational efficiency.• Regularly oversee or participate in routine calls with customers and various internal departments to review performance. Schedule meetings with existing and new customers to identify and maintain external key performance indicators to increase freight volume.• Ensure freight volume meets or exceeds monthly goals and volume commitments by identifying accuracy of award management and resolving any deviation to increase stakeholder satisfaction and operational efficiency.• Conduct monthly and/or quarterly business reviews with key customers to ensure optimal customer experience and profitable growth. Show less Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and volume goals to maximize freight potential and growth. • Ensure on time delivery, damage free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers. • Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures. Show less • Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement in order to minimize turnover and improve driver satisfaction and productivity.• Responsible for driver load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers. These problems normally include truck mechanical problems, traffic or weather issues, or customer directed shipment changes.• Maintains the company safety culture to include daily safety messages, monthly driver briefings, and help enforce company policies to ensure DOT compliance and company requirements are being met.• Ability to efficiently assign loads on driver to maximize profitability, customer satisfaction, and driver retention for assigned market areas. Including monitoring ongoing freight optimization based on current loads in progress.• Maintain driver detention time and manage equipment through effective communication and planning in order to improve operational efficiency and profitability. Show less

  • Business Development Manager

    Oct 2023 - now

  • Manager II, Finance

    Oct 2018 - Oct 2023

  • Manager II, Customer Experience

    May 2017 - Oct 2018

  • Customer Account Representative

    Nov 2013 - May 2017

  • Dispatcher and Broker

    Aug 2012 - Nov 2013

  • Summer Intern

    May 2012 - Aug 2012
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  Kxua 88.3 fm - university of arkansas

  Sept 2015 - Dec 2016

  Radio disc jockey
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  Kdiv 98.7 fm

  Aug 2016 - Aug 2017

  Radio disc jockey

  Radio Personality Social Media Curator Graphic Designer Marketing & Event Organizer Audio Engineering Training Promotional Training

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  Momentum venture labs

  Jan 2020 - Oct 2023

  Chief operating officer

  Here at MVL, our culture is shaped by our team’s commitment to build and support communities. We’re passionate, talented people who celebrate each other’s unique capabilities, backgrounds, and knowledge. Together, we provide a space where ideas are valued and new perspectives matter. We are a company focused on building the new generation of entrepreneurs, innovators, and business professionals to solve the problems as a community rather than individually.My Role is to oversee MVL's operational processes, and to ensure superb client experience. To optimize operating capabilities, employ strategies to maximize customer satisfaction and manage marketing initiatives. To assist in compiling the company's budget and employ strategies to safeguard assets. Show less

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  Copi3d llc

  Aug 2020 - Oct 2023

  Founder

  3D Drafting and Printing