Carmen Chew

Experience

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  Steak n Shake

  Mar 2013 - Mar 2016

  Restaurant and Store Training Manager

  • Hired, trained, cross-trained, and oversaw 70+ exceptional team members with great respect for company culture.• Trained and certified over 25 new-hire managers in company standards and operational procedures.• Conducted bi-weekly inventory analysis to forecast food and supply needs for a $2.2 million store whilst raising sales/business metrics.• Analyzed business metrics, identify underperforming KPIs, and implemented changes to improve. • Led amongst the businesses top-ranked training stores out of 420 units. Show less

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  Florida Museum of Natural History

  Apr 2014 - Apr 2015

  Special Events and Rentals Coordinator

  • Maintained legal documents, license, and liabilities for vendors and clients. • Prepared contracts, amendments, and invoices.• Liaison between clients, vendors, security, and staff for the initiation and implementation of several processes to ensure successful events from set up to tear down.• Partnered with the museum's Education Department for cross-service events. • Lead site tours and created quotes, estimates, signage, event marketing, and floor plans.

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  RCI Hospitality Holdings

  Apr 2016 - Jul 2022

  Guest Experience Specialist

  • Analyzed sales trends of company merchandise to manage demand, sales, and price changes.• Managed an exclusive benefits program for valued clientele.•Partnered with payroll and office managers in employee processing, filing, and accounts receivables documentation.

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  Paul Maison De Qualite

  May 2016 - May 2017

  Manager

  • Hired, trained, and supervised employees for all departments.• Organized employee documents, benefits packages, and HR forms to provide a smooth on-boarding process.• Conducted team building/training sessions for continuous growth, improved productivity, and enhanced employee morale. • Conducted HR forecasting to assess labor needs based on projected sales, new product launches, and high volume events.• Strategically developed marketing and advertising techniques for in store merchandise sales. Show less

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  Envision Physician Services

  Nov 2020 - Jan 2023

  Clinician Support Services - Supervisor

  • Analyze performance, evolve standard operating procedures, and implement processes across the team via small and large group training.• Provide quality assurance in the creation of executive agreements, amendments, memoranda, and further documents using legal and interdepartmental resources.• Build reporting to audit clinical information in EmWorks tracking system and Oracle HR System.•Build Report on department metrics for onboarding/contracting turnaround times.• Liaise with the company’s payroll, recruiting, HR, credentialing, benefits, scheduling, and operations departments.• Provide support and deliver a smooth onboarding process for new hires and cross credentialing of active clinicians.• Manage large scale projects involving up to 500 clinicians with limited lead time. Show less

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  Avicado Construction Technology Services, LLC

  Jul 2022 - now

  Consultant / Business and System Analyst

  • Analyze business needs and system requirements within various sectors such as real estate and hospitality, higher-level education, and government agencies, to develop e-Builder solutions that meet those needs.•Lead discovery sessions and develop processes, workflows, and SOPs for client specific needs. • Conduct software maintenance and troubleshooting to ensure data quality. • Lead triage/solutioning efforts across teams for quick resolutions to system or integration issues. • Create and maintain project documentation, client newsletters, user manuals, training materials, automated reporting, dashboards, and system configuration guides. • Provide end-user training and support to ensure effective adoption and use of the PMIS system.• Collaborate with cross-functional teams to ensure the e-Builder system integrates with additional tools and processes. Show less