Binta Seck

Experience

• 

  Booking.com

  Apr 2010 - Mar 2019

  Implementing changes that impact our CS operations. Managing changes locally by working with global support teams. Working on our implementation strategy and development of our implementation processes to continue innovating our own working methods. Implementing changes that impact our CS operations. Managing changes locally by working with global support teams. Working on our implementation strategy and development of our implementation processes to continue innovating our own working methods. Effectively lead, motivates and develop team of multilingual CS Executives. People manage and projects manager. Assisted with opening of new CS offices in 2 locations. Supervised Customer Service Employees who dealt with pre and post bookings inquiries. Liaison between guest and hotel to resolve complaints. Managed relationships with hotels by providing high level of customer service and account management support Liaising between the guest and accommodations, delivering high level of customer service.

  • Implementation Specialist

    Jun 2017 - Mar 2019

  • Implementation Specialist

    Jan 2016 - Jun 2017

  • CS Team Leader

    Feb 2013 - Jan 2016

  • Senior Customer Service Executive

    Sept 2011 - Feb 2013

  • Customer Service Executive

    Apr 2010 - Sept 2011
• 

  Booking.com

  Aug 2021 - now

  Working with the Global Change team and the regional team peers, I execute all elements of a successful Change Plan (creation, implementation, communication, etc.). I contribute to the determination of key objectives & deliverables for the overall success of the change. Owning and deploying implementations of changes via the Agile Methodology, responsible to analyse & assess the impact of the changes, involve and engage stakeholders, test and implement thechanges to the relevant audience. 6 months caretaker role extended to 9 months.

  • Change Lead

    Mar 2023 - now

  • EMEA Senior Change Specialist

    Mar 2019 - Mar 2023

  • Global Senior Change Specialist

    Aug 2021 - Apr 2022