Michael Zollars

Experience

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  Siemens

  Dec 2000 - Sept 2002

  IT Systems Support Specialist

  Provided IT assistance from a 24/7 IT Support Call Center to thousands of engineers all over the world; Performed troubleshooting of all possible software, hardware, networking, and remote connectivity issues and escalated issues when necessary.Achieved an 85% resolution rate of all support calls received which exceeded our SLA target.Participated in the development and training of new employees

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  FIS

  Oct 2002 - May 2011

  Served in several roles that include Project Management, Business Analysis, Client Support Management, Application Development, Quality Assurance, PMO reporting, PlanView administration and Issue Management Software administration.Managed professional service projects from conception through implementation that range in scope from small to very large projects with varying complexities in a cross functional environment.Subject Matter Expert for several key features of the system, and provides education to colleagues and clients regarding these features.Managed a very large and complex treasury management project from conception through implementation for one of our largest international clients.Spearheaded numerous complex projects, including IBAN compliance, EURO conversion, Packaged Products, and countless other important projects for the core international product. Show less

  • Senior Project Manager - Technology

    Jan 2004 - May 2011

  • Business Systems Analyst

    Oct 2002 - Oct 2004
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  BNY

  May 2011 - now

  Release Train Engineer - Global Collateral, SVP

  RTE - Global Collateral (2024 to Current)Principal Program\Project Manager - Agile (2019-2024)Scrum Master for a distributed Agile Scrum Team responsible for delivering business value from a very diverse Product BacklogAfter the burn-in period, the team is able to execute 80% - 90 % of user stories over multiple sprints.Organize and facilitate Agile and Scrum ceremonies, which includes Sprint Planning, Daily Standup, Backlog Refinement, Sprint Review & Retrospective.Executive briefing and reporting on scrum metrics, burn-up and process improvements periodicallyFacilitate and participate in Release Planning across Scrum teams.Servant leadership with a focus on removing impediments, and ensuring the team has everything needed to be a high performing squad.Coach and train team to utilize tools such as JIRA, Confluence, and Symphony effectively to achieve Sprint Goals.Regulatory Program Manager (2015 - 2018)Managed several projects to enhance our applications and reporting systems to be in compliance with upcoming regulations related to Brexit, MIFID II, and FATCABNY Mellon/Bridgewater Back Office Transformation Program (2011-2015):Served as a Program Manager within a very large enterprise wide program with the objective to build a platform to support the middle and back office functions of the world’s largest hedge fund, Bridgewater Associates, LP.Led an application development team in the mobilization and planning with the program, aligning our 15+ person team to the common objectives of a program that consists of 150+ disparate stakeholders and participants.Monitored daily execution of the teams’ assigned tasks in order to provide deliverables on schedule and under budget.Collaborated with program liaisons to effectively report status, manage issues, and fulfill various requests from the program in a timely fashion.Managed 3rd party vendor relationships and communications throughout the entire SDLC Show less