Kaylene Higdon

Experience

• 

  Safeway

  Mar 2007 - Nov 2013

  Customer Service Manager/Checker/Bookkeeper

  Resolving any customer issues and providing world class service, while checking out the guest. I have also been trained to do bookkeeping and starting the tills and doing store closes daily. Trained to write orders, break down a load, stock the shelf and work backroom. Supervising and managing checkers and courtesy clerks while delegating duties among co-workers.

• 

  Embassy Suites by Hilton Portland Airport

  Oct 2013 - now

  assign work and supervise team members, while performing all Front Office procedures such as guest check-in and check-out, luggage assistance, telephone operator services, shuttle driving, and determining room rates and availability. Responding to any guest inquires and resolving any issues and/or complaints in a timely and friendly manner. Scheduling, lead pre-shift meetings, inform and train team members, and support and assist team member in handling guest inquires and requests using the 'Make It Right' motto. I also have training in Administrative Sales, Accounting, Housekeeping, Night Audit, and ordering and budgeting for the hotel gift shop عرض أقل

  • Guest Services Manager

    Oct 2017 - now

  • Assistant Front Office Manager

    Oct 2013 - now
• 

  Embassy Suites Portland Airport

  Nov 2013 - now

  Assistant Front Office Manager/Assistant Admin

  assign work and supervise team members, while performing all Front Office procedures such as guest check-in and check-out, luggage assistance, telephone operator services, shuttle driving, and determining room rates and availability. Responding to any guest inquires and resolving any issues and/or complaints in a timely and friendly manner. Scheduling, lead pre-shift meetings, inform and train team members, and support and assist team member in handling guest inquires and requests using the 'Make It Right' motto. I also have training in Administrative Sales, Accounting, Housekeeping, Night Audit, and ordering and budgeting for the hotel gift shop. عرض أقل