Kameron Thomas, MBA

Experience

• 

  Leidos

  Feb 2024 - now

  Senior Help Desk Supervisor

  Provides technical assistance to computer system users on a variety of issues.Troubleshoots and triages service requests face to face and/or via remote access;Answers questions or resolves computer problems for customers in person, viatelephone or from remote location. Resolves service tickets or escalates to othersupport entities as neededCoordinates multi-tiered technical response when tier 2 or tier 3 response teams areengaged. Provides after action summary of coordinated response effort Communicatesand documents accurate and useful status updates.4. Independently conducts and reports status on repetitive tasks including:Agency inventory hardware logs including laptops, monitors, cell phones, VOIPphones and work from home equipment inventoriesOperational status of agency shared equipment (Printers, Teams Boards, loanerlaptops, Walky-talkies)Supports agency migration and deployment initiatives by relocating and staging filesParticipates and provides technical support to User Acceptance Testing ActivitiesPerforms User Acceptance Testing of 508 forms, and online applicationsSupports the low code/no code implementation of agency form developmentMakes appropriate use of online resources, reference publications and diagnostic aids inresolving technical problems. Show less