Aria Wornson

Experience

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  UW Credit Union

  Aug 2001 - Nov 2012

  •Primary technical application support for 300+ end users, including system implementations, testing, staff training, procedure development, upgrades and researching new technology•Serve as the primary contact and subject matter expert for our banking software, which includes attending user conferences, staying on top of technology and industry trends, networking with colleagues in the financial/technology industry and implementing new processes•Successfully implemented a new Teller Image Capture solution to all of our branch locations in 2010•Played an integral part and acted as a project lead in a large compliance project involving the implementation of a comprehensive ID Theft Prevention plan in 2008•Completed the Emerging Leadership Program in 2012, which includes several leadership workshops, skills training and on-the-job experience in preparation for a future leadership role•Acted in a Project Manager role including attending Project Management conferences and leading several projects since 2010•Provide first and second tier support for problems and concerns related to the primary banking software, while proactively seeking feedback from staff for quality and/or process improvements, and coordinate with Technology staff to find solutions•Employee Excellence Award winner for my work performance and accomplishments in 2007•Provide direct phone and email support to retail and support staff on a daily basis•Guide staff with assessing risk, using good judgment, and following procedure•Have been involved in several strategic initiative projects as both a project member and leader•Develop, maintain, and update policies and procedures that support retail service delivery.•Interpret the strategic requirements and objectives of a new project idea to ensure compatibility with the credit union’s mission and goals Show less • Researched strategies for developing a cohesive team environment and helped implement these strategies for the group• Educate members about their financial choices while accurately analyzing their needs and recommending appropriate financial products and services• Maintain a high degree of knowledge in all credit union programs, ensuring quality services and accuracy is delivered to members• Serve as a mentor to staff by leading staff meetings, communicating correct policies and procedures, and offering training opportunities Show less

  • Retail Operations Coordinator

    Jan 2006 - Nov 2012

  • Financial Specialist

    Aug 2003 - Jan 2006

  • Senior Teller

    Aug 2001 - Aug 2003
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  Summit Credit Union

  Nov 2012 - Nov 2014

  Leading the Applications and Development Team in partnership with business units and management, I'm responsible for the application systems of the credit union. This includes developing tactical and strategic business systems and application plans in coordination with CU management. Align application systems, business workflows and application strategy to meet the objectives of the credit union. Accountable for planning, design and administration of critical business applications and workflow processes within the department. Accountable for analyzing user requirements, workflows, procedures and problems to improve existing systems. This position translates the needs of end users into development/system requirements, develops solutions, and coordinates with appropriate vendors and staff to implement improvements.

  • Application Manager

    Jan 2014 - Nov 2014

  • Application Engineer

    Nov 2012 - Jan 2014
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  American Family Insurance

  Apr 2015 - May 2021

  • Product Owner for Alation Data Catalog. Responsible for catalog rollout, governance, adoption, education and training, content creation, and development of new technical capabilities in the data catalog. Work with different teams across the enterprise to understand/determine use cases and create technical solutions using Python, AWS and GCP as well as tailor training and adoption strategies.• Partner with resources across the enterprise to encourage adoption and determine individual team’s use cases for utilizing the AWS Cloud environment as well as Python and various SQL tools. This includes leading training sessions as well as one-on-one sessions and create documentation while uncovering new capabilities. Show less • Responsible for divisional and program budget management, forecasting and analysis.• Responsible for American Family's Business Analytics Community (BAC), which includes maintaining and publishing new content on our BAC Website and interacting with both Information Services and Business Partners to understand and communicate the data solutions we deliver.• Created interactive divisional metrics dashboard along with data visualization presentations for leadership.• Responsible for demand and capacity planning along with resource and procurement management for 300+ person data management team.• Identified and created automation and efficiencies for division’s former resource planning and budget forecasting, resulting in .25 FTE doing the work of 2 former FTEs.• Developed divisional and project-specific staffing strategies which resulted in overall resource hourly rate savings of as much as 9%.• Helped implement a new division-wide sharepoint site, including repositories for project and program documentation, along with department-specific knowledge libraries. Show less Responsible for the support and maintenance of business systems that automate business rules and processes for the Personal Lines division. Participate in projects that delivers products to support work processes as well as compliance with insurance and other regulatory requirements. Participate in ideation and prioritization for future system use and enhancements. Research system issues and coordinate resolution. Research and evaluate business system application developments and technologies within the insurance industry and business markets that are relevant to the business and future business strategy. Show less

  • Data Enablement and Governance

    Jan 2020 - May 2021

  • Data Strategy and Planning Specialist

    Jan 2016 - Jan 2020

  • Business Systems Specialist

    Dec 2014 - Jan 2016

  • Program Administrator

    Apr 2015 - Aug 2015
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  Alation

  May 2021 - now

  • Lead implementation projects globally, specializing in the functional aspects of software implementations with involvement and coordination in the technical components• Consistently lead and manage multiple projects, totaling $250K - $1M+ in budget at Fortune 500 companies• Advise and influence executive stakeholders on software adoption strategies and data governance policies• Design presentations, program plans, policies, training guides, best practices, and user onboarding documentation• Help with onboarding and mentoring new consultants Show less

  • Senior Manager

    Nov 2023 - now

  • Team Lead

    Nov 2022 - Nov 2023

  • Senior Consultant, Professional Services

    May 2021 - Nov 2022