Niyaz Nike

Experience

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  MIDAS TOUCH STOCK BROKING PRIVATE LIMITED

  Mar 2003 - Jul 2005

  Stock Market Analsyt

  Analysing Stocks & Commodities and share the Analysis to our clients in order to place their trades and get them profitable. Currently I am performing this activity personally and share my Analysis to some of my clients as well. Currency Trading AnalysisStock Market AnalysisCommodity Market Analysis is my best interest to be in.

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  ALIF Technologies

  Jan 2004 - Mar 2006

  Technical Service Engineer

  This company is providing support to the local customers as we were supposed to visit our clients and get the problem fixed.Main Responsibilities:-To visit the Client and get the problem fixed.To get all the information about the workstation for any software / hardware upgrades.

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  CONVERGYS INDIA SERVICES PRIVATE LIMITED

  Sept 2006 - Jun 2008

  Sr. Technical Consultant

  We were working in Microsoft Process and were providing support to Microsoft customers.We were supporting only Microsoft Products. Main Responsibilities:-To talk with the Customers and solve their computer problems over the phone.

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  IYogi

  Jul 2008 - Sept 2013

  Sr. Quality Analyst

  To handle a team of 20 members who are the bottom performers in terms of Sales, Outflow (Refund & Chargeback), AHT, CSAT. My current role is to improve their Performance by enhancing Sales skills keeping Quality Parameters intact to make compliant sales which in-turn will help the agents to achieve their Quality as well as their regular targets easily. Complaint Sales including proper customer education, disclaimers, and expectation settings which in-turn help to reduce outflow percentage as well. Furthermore, how when and where to pitch is more important for an agent to make a sales considering the primary issue of the customer as well in order to gain customer’s confidence. Along with this I have to analyze their performance on daily basis, generate and share reports with Operations as well as the Quality Team with reason and further plan of action. Show less

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  Afore Technical Services Pvt. Ltd.

  Sept 2013 - Oct 2014

  Sr. Quality Analyst

  Current Job Responsibilities as Sr. Quality Analyst (Primary)My role was to handle a Team of 11 members. Analyze the process performance with the help of different tools & reports, create and publish reports on weekly basis in order to improve the process according to Quality norms. To improve performance of the Process I make my team to follow the PDCA Cycle.

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  XcelServ Solutions Pvt. Ltd.

  Sept 2016 - Sept 2018

  Sr. Travel Consultant

  Current Job Responsibilities as Sr. Travel Consultant (Primary)My main responsibility was to achieve the sales targets and eventually generates revenue for the organization. Apart from achieving the sales target, I manage to map the potential customers and generate leads for the organization as well as to generate new opportunities for the organization.

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  TravelUnravel Holidays Pvt. Ltd

  Oct 2018 - now

  Sr. Travel Consultant

  Current Job Responsibilities as Sr. Travel Sales Consultant (Primary)My main responsibility is to achieve the sales targets and eventually generates revenue for the organization. I manage to make vacation packages and take care of online booking sideways. Along with that I took care of online bookings for customer’s for domestic travels within States.