King Sing Voon

Experience

• 

  Thomson Reuters

  Jan 2003 - Jan 2009

  • Project Manager, Thomson Reuters Customer Service

    Jan 2008 - Jan 2009

  • Technical Manager

    Jan 2008 - Jan 2008

  • TRCS Team Leader, Technical - JP/HK/CN/TW

    Jan 2004 - Jan 2008

  • Customer Relationship Executive, Technical

    Jan 2003 - Jan 2004
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  Dow Jones

  Jan 2011 - Jan 2014

  In early 2011 as part of Dow Jones’s global restructuring, I was invited to head and established a new Customer Service Hub (one of three global centres) for Asia Pacific based in Hong Kong. My role included management of multi-lingual product teams that serviced customers in Australia, China, Hong Kong, Indonesia, Japan, Korea, Malaysia, Korea, Thailand and Taiwan. Reporting into Global Customer Service Director, I spearheaded the project of relocating Dow Jones’s Business to Business (B2B) customer service operations from Sydney to Hong Kong. Additionally, I consolidated the Dow Jones Wall Street Journal Business to Consumer (B2C) customer service function from across the region into Hong Kong. Show less

  • Senior Customer Service Manager, Asia Pacific

    Jan 2012 - Jan 2014

  • Customer Service Manager

    Jan 2011 - Jan 2012
• 

  Health Status Sdn. Bhd.

  Jan 2018 - Feb 2019

  Consultant

  Business consulting and coaching for local business in the areas of operations management, customer engagement, and staff leadership.