Steve Cohen, MBA, PMP

Experience

• 

  Brownell Electro

  Jun 1984 - Nov 1986

  Purchasing Agent

  • Developed, organized and established Long Island based purchasing department.• Planned, negotiated and executed the purchase of materials.• Devised cost and time effective operating procedures.• Audited invoicing to ensure billing accuracy.

• 

  MSC Industrial Supply Co.

  Dec 1986 - Sept 1993

  • Supervised and evaluated the performance of thirty associates.• Monitored operational procedures to ensure customers’ orders were serviced with our commitment of same day shipping.• Implemented programs that focused on improving service, increasing sales and reducing costs.• Trained new associates and updated staff on procedural changes.• Created and organized department to meet the needs of school and government clients.• Prepared sales forecasts and budgetary requirements. • Designed advertising and marketing plan for government and institutional accounts. Show less

  • Assistant Sales Manager

    Jun 1988 - Sept 1993

  • Sales Account Manager

    Dec 1986 - May 1988
• 

  MSC Industrial Supply Co.

  Nov 1993 - now

  • Develop, coach, manage and mentor a team of IT associates responsible for the support of the Sales Organization. This includes enhancing our sales order processing, augmenting our pricing capabilities, creating new ways of improving customer relationship data, enriching our quoting procedure, refining our consignment processes, and evolving our government service and compliance.• Effectively led project team responsible for the successful implementation of CallidusCloud Commissions software. I collaborated with Project Manager to create and manage budget, project plan, and resource assignments. The team coordinated with our business partners and consultants. We supported development activities, including customer discovery workshops, project scoping, estimating, and SOW creation and negotiation. Created support model for reconciliation, change requests, and system monitoring.• Leader of team responsible for installing, configuring and continued support of PROS Pricing software. Our team partnered with PROS in defining the key attributes that drive price differential and updated our legacy systems to effectively use the PROS guidance. • Oversee IT team responsible for several projects established to improve profitability. IT team members work with the business on establishing the scope of the project, developing the requirements, and defining the measurements to evaluate the success of the deliverable. Show less • Led a team of Associates and Consultants in developing customized CRM software used by over 100 Telesales Associates in managing their accounts and daily activities. We successfully delivered this project by observing department member’s business functions, meeting with department managers, identifying automation process improvements, clearly scoping out the project, and involving key department members in prototype review and system testing.• Along with a team of Business Owners and Programmers, effectively developed a Sales Compensation system used to measure and motivate our Outside Sales Associates and Branch Sales Managers consisting of over 400 associates. • Actively participated on a cross-functional team focused on increasing our company’s gross margin. We achieved our goal of increasing margin by enhancing our sales order entry system, developing a process to standardize pricing for non-catalog items and alerting Inside Sales Associates of high discounts / low margin sales. We also developed new reporting that assisted Managers in monitoring discount activity.• Successfully integrated numerous Acquisitions into our core systems, while providing enhancements where the acquisition had a “best practice” process that would benefit the entire organization. Show less • Established a Prioritization team consisting of associates from various areas of Sales and IT. This team is still currently responsible for gathering suggestions from our Sales Associates, prioritizing each suggestion, and assigning a Business Owner for each project. The IT members are responsible for assuring that we find the best solution for each suggestion, verify that the requirements are complete, and coordinate these projects with other department initiatives.• Participated on numerous teams and projects leading to profitable system enhancements in the following areas: Customer credit process improvements, Catalog correction identification and tracking, GSA contract requirement obligations, product specific requirements key in the development of new product lines and establishing Contact Management process and workflow.• Established process to identify, tag, and segment our GSA and National Accounts. This allows us to have unique rules for these customers related to pricing, invoicing, order processing and reporting.• Project Lead on team that was responsible for redesigning our Sales Order Entry process. There were over 30 unique areas that were streamlined, developed, tested and implemented through several years. Show less

  • IT Development Manager

    Nov 2012 - now

  • Project Manager

    Jan 2008 - Oct 2012

  • Senior Business Analyst

    Jan 1999 - Dec 2007

  • Business Analyst

    Nov 1993 - Dec 1998