Neliswa Sango

Experience

• 

  Telkom

  Jan 1999 - Oct 2006

  • Technical Officer - Data Special Services

    Nov 2003 - Oct 2006

  • Technical Officer – Access Network Operations

    Jan 2001 - Oct 2003

  • Technical Officer – Subrate Data Installations

    Jan 1999 - Jan 2001
• 

  Vodacom

  Nov 2006 - now

  Led a team of 54 highly skilled Engineers where I was accountable for Desktop Feasibility studies, Microwave Planning, Fibre Planning, Microwave Provisioning, Service Provisioning and Service Assurance.Key responsibilities outlined below;Pre-Sales• Working very closely with Sales, Account Management and Solutions Architect in feasibility studies, customer specific solutions and RFP submissions.• Provide Engineering Support to internal stakeholders.• Assist the Product Development team in defining new products, the technology and processes.• Participate in the Express Development Forum (EDF), where new products, customer specific solutions and RFP’s are discussed and approved.Post-Sales• Fibre and microwave planning of the last mile fixed access link• Conducting scoping sessions.• Providing support to installers.• Provisioning of the microwave links (Radwin and CBNL).• Provisioning of the EBU, Wholesale and FTTx services and RFC2544 testing.Assurance• First and second line support for all EBU fixed services and FTTx.• Providing support for Service Management, CSOC (Client Services Operation Centre) and NMG (Network Management Group).• Manage customer and executive escalations.Programme Management;• Managing customer access link builds for channel\indirect partners.Relationship Management• Managing relationships with external strategic customers on matters relating to transmission.• Regional offices, Project Management Office (PMO), Product Development are also my internal customers that I service and have to manage.Supplier Management• Contract reviews (MPA and SOW’s)• Performance Management (SLA’s)• Managing relationships ensuring that all products related cases are attended to and resolved within reasonable timelines. Show less Responsible for planning and provisioning of reliable and cost effective transmission services that met the demands of Vodacom Core Business and external customers.Key responsibilities include:• Managing the provisioning of a reliable, cost effective and innovative transmission network that meet the demands of Vodacom core business• Ensure that all transmission services are configured with the necessary redundancy• Ensure 99.99 percent availability on access and core transmission configurations• Provide high level support to the NMG Transmission Configurations and regional teams.• Management and distribution of transmission spares stock levels• Managing the assurance of mobile services in the transmission network• Manage relationship between the vendors (Coriant and Nokia) and Vodacom to ensure that all products related cases are attended to and resolved within reasonable timelines.• Perform quality assurance across Mobile, Core and Enterprise services for all newly integrated network elements• Ensure that all faults escalated by the region and the NMG Fault Management are attended to and resolved within agreed SLAs.• Manage the planning of all core and RAN mobile services• Ensure that all transmission requirements for RAN are met• Ensure that planning is done according to internal processes and procedures for RAN projects • Manage the configuration of services to all EBU and Wholesale customers• Optimise the transmission network by ensuring quality configurations of transmission service and optimal use of bandwidth ( self-provide and leased) in the transmission network •Managing of all commercials including: All transmission 3rd party contracts Ensure that all leased links ordered do not exceed the allocated Opex budget Participate in SLA reconciliation meetings with NMG and 3rd parties to ensure recoveries of SLA penalties Define and draft SLA requirements for 3rd party suppliers in line with Vodacom availability. Show less

  • Business Development Manager

    May 2019 - now

  • Manager Enterprise Access Services (Enterprise Technology)

    Apr 2015 - Apr 2019

  • Transmission Manager

    Jul 2011 - Mar 2015

  • Transmission Specialist

    Apr 2010 - Jun 2011

  • Senior Technical Officer: Fault Management

    Nov 2006 - Mar 2010