Maya Muto

Experience

• 

  Carleton University

  Jan 2017 - Apr 2017

  Marketing Coordinator

  • Coordinated, planned and executed a large-scale photoshoot for the University, employing a professional photographer and managing 20 student models for a full day shoot • Developed marketing materials for various university auxillary services, including Dining Services, Conference Services and the Bookstore • Increased engagement on multiple university social media accounts • Utilised and developed proficiency in industry standard software including Hootsuite, MicroMetrics, SurveyGizmo and AxisTV Show less

• 

  SurveyMonkey

  May 2017 - Jan 2022

  Driving continuous improvement in quote-to-cash processes and developing strategies to align with industry best practices. Leveraging technology solutions, including RPA, to provide scale and efficiency for the rapidly growing business. Program-managed enhancements for the global Enterprise Sales org through process changes and tool implementations. Designed, hired and launched the first iteration of the Deal Desk team supporting 150+ sales reps. Represented New Business org in implementations of Salesforce CPQ and Malbek CLM, including communicating with consultants, UAT, training and communication, and ongoing change management support. Launched Asana project management tool for the Sales Operations org. First hire on the new Revenue Operations function. Onboarded 12 team members remotely, designed and documented new systems and processes to streamline quote to cash for the Enterprise business. Communicated and managed change for global Account Executive org. Acted as a strategic partner to Enterprise Sales Director. Supported sales management in pipeline management and accurate forecasting for million dollar quarterly sales targets. Advised on annual territory planning, quota allocation and pricing strategy through Salesforce data analysis. Lead and managed a team of 8+ lead generation specialists working to create and cleanse lists of prospects for SurveyMonkey Apply's outbound sales motion. Developed and presented strategic insights through Salesforce data analysis. Grew and managed email campaigns on behalf of Business Development team using Outreach.io.

  • Senior Business Systems Analyst

    Oct 2021 - Jan 2022

  • Sales Revenue Operations Analyst

    Jan 2020 - Oct 2021

  • Revenue Operations Specialist

    Jun 2019 - Jan 2020

  • Field Operations Specialist

    Jun 2018 - Jun 2019

  • Sales Operations Coordinator

    May 2017 - Jun 2018
• 

  Neocol

  Jan 2022 - Dec 2023

  Leader of Business Analysis team members, responsible for hiring, onboarding, mentoring, oversight of projects and continued career growth and development. Coordinating with cross-functional partners to problem-solve for clients and project staffing. Continuing to support Neocol's highest-value client needs. Mentored and grew team members while continuing to manage client projects and take on a leadership role in driving Business Analysis organizational success. Worked with high-value clients to assess their unique challenges and implement Salesforce systems to drive scale and business impact. Orchestrated discussions with stakeholders to extract key information, document requirements and liase with technical teams to communicate solution direction.

  • Manager, Business Analysis

    Apr 2023 - Dec 2023

  • Team Lead, Senior Business Analyst

    May 2022 - Apr 2023

  • Business Analyst

    Jan 2022 - May 2022
• 

  Grammarly

  Dec 2023 - now

  Deal Desk Analyst