
Rima Patel
Customer Sales Adviser

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About me
| Learning Design Consultant | Designing, and transitioning to, a life-centered, impact-led world.
Education

UCL Institute of Innovation and Public Purpose
2022 - 2023Master of Public Administration - MPA Innovation, Public Policy and Public Value
Langley Grammar School
2001 - 2008
Cardiff University / Prifysgol Caerdydd
2008 - 2011BA Philosophy and Economics
Experience

Kantar Worldpanel
Jan 2008 - Aug 2008Customer Sales Adviser
PwC
Sept 2011 - Mar 2016Designing, implementing and delivering learning & development programmes to PwC staff, with a focus on professional and leadership skills and behaviour. Programme manager for the Graduate Induction Program for 1600 new joiners across the UK business over the course of 4 intakes 2014-2016. On the founding team chosen to design and deliver first cohort of flagship 18 month Altitude Leadership Development Programme for 1200 UK and overseas senior associates. Sept 2011 - October 2014 (Senior Associate in Assurance Practice working on year end, half year and statutory audits for a number of FTSE 100 clients including Centrica, Wolseley, BT, Samsung, WPP)
Learning and Development Program Manager
Oct 2014 - Mar 2016ACA Qualifed Auditor
Sept 2011 - Oct 2014

TEDxBrixton
May 2015 - Jan 2016Project ManagerCo-ordinated team of 20 volunteers to bring to life TEDx Brixton 2015, a dynamic, inspiring day showcasing the best of Brixton and beyond. Responsible for overseeing all teams goals and outputs. I'm passionate about hearing and sharing ideas from voices less heard of. Ideas worth spreading can come from the most unexpected places and I see my role as enabling my team to amplify great ideas that create pride and have a lasting impact in our community.

Escape the City
Apr 2016 - Apr 2017Community & Operations ManagerManaging alumni community of 700 members who have completed a Tribe Programme with Escape the City. Role includes; Project managing and running a co-working space @ Escape HQ in BankComms and online community managementOrganising community events & workshops Partnering with the other parts of the Escape the City business to connect to the Alumni networkNeeds analysis across the community to identify new products & services needed

UK Finance
May 2017 - Sept 2017Program Team ConsultantPart of the integration team focused on developing the processes, strategy and implementation for the new finance team. Worked closely with finance teams of the 6 merging trade associations, the integration team, systems providers and wider business to ensure a smooth transition into BAU UK Finance trading. Responsible for development and documentation of all new processes, including finance and wider business testing and training on processes and use of systems.

Remote Year
Oct 2017 - Nov 2018Program Leader - SisuRemote Year is a work and travel program that facilitates personal and professional growth through immersive international travel for either 4 or 12 months with communities of 50 people (Remotes). As the Operations Manager, I travelled with a community of 38 professionals to manage their accommodations, workspace and travel days during their year long travel program.My responsibilities on a daily basis:- Managed travel, accommodation and workspace operations for the community - Built a comprehensive "on the ground" experience by applying information and logistics gathered from Central Operations Team- Provided recommendations to improve participants' experience by gathering and analyzing feedback on a monthly basis- Executed 11 international travel transitions in a safe and secure manner- Serviced and resolved customer service tickets through Freshdesk- Worked closely together with the management of 12 different workspaces across 4 continents to provide our customers with a productive work environment- Generated content and delivered daily communication to participants about operational program updates and travel, accommodation and workspace logistics- Prepared for, prevented and managed both individual and group emergency situations regarding health and safety of participants- Fostered relationships and partnerships with City Teams and external local contacts to grow the organizations' global database Show less

New River College
Feb 2019 - Jul 2019Teaching AssistantNew River College (NRC) is a consortium of three Pupil Referral Units (PRUs) that aim to provide a short-term educational intervention which is designed either to maintain a pupil’s mainstream school placement, or in cases where this has already broken down, to facilitate a return to mainstream as soon as appropriate. Students are taught in small classes of no greater than six, to ensure each pupil gets the necessary level of attention to begin the process of mainstreaming. My role was based at the Secondary (11-16) PRU based at Lough Road, working as part of the Pupil Inclusion Team. Show less

Year Here
Feb 2019 - May 2020Design, manage and produce an event series to find exceptional new fellows for the Year Here program. Build our network of referral partners to reach more diverse and entrepreneurial candidates.Engage with potential applicants to support them in their application process and to discover more about the program. Year Here is a post-graduate programme that focuses on enabling social innovation and enterprise in order to tackle society's most intractable issues. It champions an action-oriented, auto-didactic approach to education. It is split into three phases: Frontline Phase, Consulting Phase and Venture Lab. Throughout each phase, fellows are given the support and training to transform their unique insights into socially impactful enterprises.
Events & Communications Manager
Jan 2020 - May 20202019 Social Innovation Fellow
Feb 2019 - Dec 2019

Southbank Centre
Jun 2019 - nowVisitor Experience HostSouthbank Centre is an arts centre and one of the UK's top five visitor attractions. We believe that art has the power to help change society for the better and that art must be available to everyone, so we run as many free activities as possible alongside ticketed events in music, dance, literature, and comedy. We also have an art gallery and a poetry library. As a host my objectives are:- To ensure our busy site is safe and secure.- To make Southbank Centre a friendly and welcoming destination in which to work, perform and visit.- To ensure our site and working areas are well maintained and presented, and that our personal presentation supports this.- To provide an efficient, knowledgeable and well organised experience for all visitors and staff Show less

ForwardPMX
Aug 2019 - Feb 2020Social Innovation ConsultantForwardPMX is an award winning cultured and diverse global digital marketing agency working across all digital channels; including paid search, natural search, display and social platforms. As ForwardPMX grows its global footprint and client base, it is seeking to understand how it might develop a business model where purpose and impact are a core part of the strategy, on a par with profit. The vision is to become a mission-led agency with a purpose-oriented strategy, beyond a traditional Corporate Social Responsibility approach. Show less

Impactful.
Aug 2019 - Oct 2022Co-FounderImpactful. is an impact strategy agency that helps to unlock social impact in commercially driven businesses. Our mission is to transform the role of businesses in society. We believe that businesses have huge potential for creating positive social impact in the world. Organisations within the third sector do a phenomenal job of tackling some of the most complex problems we have, however, often they lack access to capital, aren’t able to scale and can’t innovate at pace. Businesses at their best are created to solve problems and often excel at all these factors. We want to bring social innovation into businesses as employees crave it, the public demand it and investors are starting to see the potential returns from businesses driven by purpose. Our job is to facilitate a process of education, confidence and capacity building and normalisation of businesses bringing social impact to the core of what they do. We do this through our human centred approach, taking leaders and teams on a journey of discovering their social impact potential, co-designing bespoke ways to create and accelerate their impact and develop a tangible, actionable plan to begin the process. Show less

Media Assembly
Jul 2021 - Jan 2022Interim Head of Global Impact ProgrammesWorking with the global impact team within the business to: - Rolling out impact strategy globally, with a focus on North America- Develop and deliver global impact activations internally - Managing impact partnerships- Creating materials for communicating impact with wide range of stakeholders; clients, leadership, partners, staff- Advising on impact strategy best practice across the business

PwC
May 2022 - nowLearning Design - ESG Learning Design ConsultantDesigning programmes to upskill our people across the firm in ESG related areas. (inc. Net Zero, TCFD, TNFD, ESG Reporting +)
Licenses & Certifications
- View certificate

Sustainability: Climate Impact
PwCMay 2023 - View certificate

Sustainability: Business Impact
PwCJun 2024
Volunteer Experience
Festival & Central London Branches Listening Volunteer
Issued by Samaritans on Jul 2023
Associated with Rima PatelLondon Chapter Co-Lead
Issued by Zebras Unite on Oct 2020
Associated with Rima PatelVolunteer
Issued by The Do Lectures on Jul 2019
Associated with Rima PatelVolunteer
Issued by TEDxBrixton on May 2015
Associated with Rima Patel3 Peaks Challenge
Issued by Mind on Jun 2013
Associated with Rima PatelListening Volunteer
Issued by Samaritans on Sept 2012
Associated with Rima Patel
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