Douglas Barranqueiros

Experience

• 

  L'Oréal

  Jun 2003 - Oct 2006

  Senior IT Support Analyst

  Led the implementation of robust IT security measures across L'Oréal's infrastructure, ensuring compliance with industry standards like NBR ISO/IEC 17799, BS 7799, ISO TR 13335, COBIT, and ITIL.Administered and maintained critical Windows NT 4.0, Windows 2000/2003 Server, and Microsoft Exchange environments, including installation, configuration, performance tuning, and user provisioning.

• 

  IBM

  Nov 2006 - now

  Opportunities for continuous sales, consistent business development, and client relationships drove revenue growth by identifying and closing new business opportunities while ensuring seamless service delivery to clients.Technical expertise focused on problem-solving and industry knowledge leveraged deep technical expertise to successfully execute complex service engagements, addressing critical business challenges for clients across diverse industries.Client relationships and strategic partnerships cultivated strong, long-lasting client relationships by effectively communicating innovative solutions and leveraging IBM's comprehensive service offerings.Business development focused on solution selling and sales enablement contributed to IBM's sales success by proactively identifying new business opportunities, developing compelling solutions, and closing deals.Team leadership with community engagement allowed me to successfully lead and execute high-impact client projects, demonstrating strong project management skills and active participation in industry communities.Financial performance, revenue generation, and Profit and Loss (P&L) Management drove financial performance by managing profitable client engagements and contributing to revenue growth through new business deals. Show less Collaborated effectively with cross-functional teams (offering managers, sales, enablement, business partners, and media agencies) to achieve strategic goals, leveraging strong diplomatic skills and a network-oriented approach.Conducted in-depth market research to identify target buyer personas, understand their buying behaviors, and analyze the competitive landscape to inform effective marketing strategies.Collaborated with product management and marketing communications to develop compelling product positioning, messaging, and content that resonated with target audiences and drove product adoption.Mapped customer journeys to identify key touchpoints and optimize the sales and marketing process, developing and delivering effective sales enablement programs to empower the sales team.Successfully planned and executed global product launches and releases, developing comprehensive go-to-market strategies to maximize market impact.Established thought leadership through speaking engagements, written works, and social media contributions, positioning the company as an industry expert.Supported sales channels by developing and delivering effective training programs, creating sales tools and collateral, and ensuring consistent messaging and branding. Show less Managed a high-value IBM Mexico TSS MVS portfolio (US 70M, 36% YoY growth in FY2020), driving significant revenue growth and profitability through strategic account management, P&L management, and revenue generation.Led a team of 350+ employees in the delivery of complex Multi-Vendor Services, fostering a high-performance culture and driving operational excellence through leadership, team management, and organizational development.Implemented strategic initiatives to optimize low-GP contracts and deployed automation solutions to enhance efficiency and reduce costs through process improvement, automation, and cost optimization.Successfully negotiated with key accounts to ensure timely and quality delivery of projects, strengthening client relationships and driving customer satisfaction through negotiation and client relationship management.Demonstrated strong project management skills, overseeing cost analysis, risk management, and resource allocation to deliver projects within budget and timeline through project management and financial management.Led and executed cost-reduction and operational optimization initiatives to improve overall business performance and profitability through operational excellence and cost reduction.Developed and mentored high-potential team members, fostering a culture of innovation and continuous improvement through talent development and team leadership. Show less Led and inspired high-performance teams across Latin American countries (Argentina, Brazil, Chile, Colombia, Ecuador, Peru, Uruguay, Venezuela, and Mexico), driving strategic initiatives and achieving organizational goals.Developed and mentored high-potential talent, fostering a culture of excellence and accountability within the regional team.Spearheaded the technological transformation and modernization of operations across Latin American countries, implementing best practices and standardized methodologies to improve efficiency and effectiveness.Successfully negotiated complex client contracts and partnerships across the region, optimizing commercial terms and driving revenue growth.Led large-scale regional projects, overseeing budget, resource allocation, and risk management to ensure successful delivery and achieve strategic objectives. Show less Drove the successful design and cost development of complex technology solutions, ensuring alignment with business objectives.Actively engaged with clients, investing significant time in developing and delivering innovative IBM Strategic Outsourcing solutions.Spearheaded digital and technological transformations, accelerating the country's competitiveness and overcoming a 10-year technology gap in just one year.Implemented industry-leading best practices, methodologies, and processes to optimize efficiency and effectiveness.Leveraged deep knowledge of cutting-edge products and technologies to drive business results and address complex industry challenges. Show less Led technological consultancy projects to increase customer value through seamless systems integration.Demonstrated strong project management skills, overseeing cost analysis, risk management, and resource allocation to deliver projects within budget and timeline.Recognized for innovation and strategic thinking, winning the IBM Creating Future Award for developing a technical solution that enhanced customer visibility and became a globally distributed IBM product.Provided advanced architecture and tooling services to international clients in complex systems environments, leveraging deep technical expertise. Show less Provided comprehensive infrastructure support (Unix, Linux, Windows) for domestic and global customers, focusing on outsourcing, automation, and monitoring to ensure optimal system performance and reliability.Conducted in-depth technical analysis to map requirements and develop high-performance technological solutions tailored to user needs, optimizing system efficiency and user experience.Led and executed projects focused on headcount reduction, productivity increase, and activity optimization, driving significant cost savings and operational efficiency. Show less

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