Vibha Heddur

Experience

• 

  Tata Consultancy Services

  Nov 2011 - Jun 2022

  Collaborating with technology unit heads, industry heads & corporate team to build in community program, awareness of services across industry, sales collaterals, assets management programs to highlight value proposition of services across technologies and industries• Competitive analysis, lead generation, storytelling for customer, creating sales collaterals and conducting workshop on story telling have been my primary competences• Provide advice on key strategic initiatives such as structing sub practices, new revenue streams, products, offerings and cost units and COE labs and also been a key capability, collaterals and positions it in marketing as leaders• Estimating business performance reports using Tableau, shared data & customer insights with executive management on strategic developments and implications• Steering the collection & management of data (domestic & global) for use in competitor analysis, product development, customer evaluation, market development & strategic planning• Recommended and implemented service improvements using Information Technology Infrastructure Library (ITIL) Customer Satisfaction Index (CSI) to create improved efficiency and effectiveness sSupporting the end-to-end execution of research projects including proposal writing, methodology, instrument and sample development, field coordination, data coding & analysis and report writing Show less Directed end-to-end ownership and creation/follow-up on project activities using Agile methodology for domain like Network, Platform Services, Middle Services, Database Services & Identity and Access Management• Reviewed the upcoming projections on new projects coming up and made sure that project deadline is met. Steered IT Project & Delivery Management activities including project scoping, estimation, planning, risk management, finalization of technical / functional specifications, resource administration & optimization and quality management of the Application Maintenance projects• Recruited teams and determined training needs of employees to enhance their operational efficiency leading to increased productivity• Monitored all project tasks and ensure compliance to all time-frame and resolve all issues according to required project plan and administer everyday activities and assist to resolve all issues within organization. Managed service operations for rendering quality and providing first line customer support• Established quality standards for various operational areas, ensured a high-quality customer experience, while adhering to the SLAs and work process Show less

  • Marketing Analyst PMO

    Sept 2018 - Jun 2022

  • Project Manager Program Management Office

    Oct 2014 - Aug 2018

  • IT Analyst

    Nov 2011 - Nov 2014
• 

  KPMG

  Jun 2022 - Mar 2024

  Program Manager

  Global Digital Transformation KPMGPreparing Program Charter for all projects – Digital Transformation and creating priorities and enabling enterprise transformation.Creating forecast and budgets, also working on financial funding commitments and benefitsWorking closely with DA and Strategy team to oversee transformation progress, ensure alignment across team.Working closely with Technology Blueprint, Cloud transformation, Open AI , IAM and Secure Tech funding, tracking their weekly check-ins.Identifying all milestone of the projects and mapping them into MSP, tracking their statusalong with their RAIDS• Banking Transformation Projecto Mapping requirements & providing best solutions involving evaluation and definition of scope,clients management, quote integration, scheduling, budget and resources of projects; leadingprojects from inception to implementationo Working with internal resource on determining the training needs of employees to enhancetheir operational efficiency leading to increased productivity and tracking all employees skills o Handling Client’s ManCo and SteerCo with senior stakeholders and tracking their RAID’s acrossdifferent workstreamo Analysing the milestone and mapping it to their respective Critical Path and making sure theirprogram RAG are upto date and also handling providing a excutive summary of programo Developing visualization using Power BI and Tableau for scheduling, budget and resourcemanageme Show less

• 

  Epsilon

  Dec 2023 - now

  Program Manager