Leanne Baratta

Experience

• 

  IAG

  Jan 2002 - Dec 2017

  ✅ Key interface between multiple business partners and internal stakeholders (across communications, finance, legal, process, customer service, governance, and HR) ensuring NSW Workers Compensation contract requirements and project deliverables were managed and met ✅ Secured alignment and agreement on project scope, wrote project brief and plans, managed risk and issues, project governance, reporting and stakeholder management, and delivered change✅ Managed budgets, scheduled resources and timeframes (programs and projects 4 weeks to 12+ months)✅ Delivered business optimisation and improvement initiatives, including a current and future state analysis ✅ Applied Human Centred Design, Agile and Lean methods, ensuring rational analysis, creativity, and human considerations drove business success✅ Led and inspired cross-functional teams on the change journey, delivering quality outcomes, embedding customer service focus Show less ✅ Led the delivery of complex projects from initiation to implementation in collaboration with key stakeholders to ensure projects and initiatives were delivered on time, within budget, to agreed objectives, with minimal risk, whilst maintaining rigorous governance controls and outputs. Initiatives included the high profile - national claims model; .Live, a transformational change delivering 24/7 online service for NSW Workers Compensation; redesign of cgu.com.au✅ Delivered innovative solutions that improved internal efficiencies and exceeded customer expectations ✅ Key interface between multiple stakeholders, internally and externally, and at various levels, to ensure their engagement and commitment throughout the project Show less

  • Liaison Manager

    Jan 2014 - Dec 2017

  • Senior Business Improvement Specialist

    Jan 2012 - Jan 2014

  • Service Provider Specialist

    Jan 2011 - Jan 2012

  • Project Manager

    Jan 2005 - Jan 2011

  • Team Manager

    Jan 2003 - Jan 2005

  • Senior Case Manager

    Jan 2002 - Jan 2003
• 

  Icare NSW

  May 2018 - now

  • Manager Portfolio Governance

    Jan 2023 - now

  • Project Specialist

    Sept 2020 - Dec 2022

  • Project Manager

    May 2018 - Sept 2020