Sunita Kothari

Experience

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  Stephen F. Austin State University

  Jan 2004 - Jan 2007

  Research Assistant
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  Staples

  Jan 2008 - Jan 2017

  Product Owner/Principal Business Analyst

  • Elicited and documented requirements for multiple initiatives by collaborating with internal and external customers, vendors, prospects that resulted in increased revenue, higher online customer conversation rates, better predictive competitor pricing and improved customer satisfaction • Translated stakeholder requirements into over 10 different tangible deliverables such as user stories, acceptance criteria, functional specifications, use cases, workflow/process diagrams and data flow diagrams ensuring clear communication of those requirements to the business, design, usability and development teams • Identified, prioritized and owned product backlog for multiple vendor integrations that resulted in revenue growth driven by addition of new products and capabilities to the existing assortments• Developed crucial functional/non-functional requirements for building out a new Global Data Warehouse (Teradata) that led to centralization of different business units/channels’ data • Created and managed product backlog to launch an online portal delivering technology services to small business in collaboration with CSB platform vendor and collaborated with Sales & Support teams to develop training guides for the website support • Worked day to day with the user experience and scrum teams clarifying business requirements, removing roadblocks, constantly communicating and gaining alignment around product strategy• Acting as subject matter expert, aided the QA team to develop testing plans including functional, regression, user acceptance, integration and performance • Worked with different business units, domain experts and project sponsors, external vendors through interviews, JAD sessions and Gap analysis, to understand, analyze, and document requirements ensuring that all business requirements were captured in entirety. Show less

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  Blue Cross Blue Shield of Massachusetts

  Jan 2017 - Jan 2020

  Lead Business Analyst/Product Owner

  • Led the elicitation and documentation of current and future state business processes and capability requirements for an enterprise-wide Oncology Management Program designed to encourage quality, evidence-based oncology care and meet market expectation – estimated annual saving of $25M• Created and managed requirements work plan, process mapping and requirements documentation for a centralized member consent and preference system with digital EOB capabilities that provided members the ability to choose the mode, channel and frequency of communications• Worked with different business units, domain experts and project sponsors through interviews, JAD sessions and gap analysis, to analyze and document requirements for automation of Fitness benefit reimbursement program • Identified and documented issues, assumptions, constraints, dependencies, risks, and decisions that arise through requirements gathering • Led and mentored other Business Analysts within and outside of the Business Analysis Center of Excellence, including assisting in creating documentation as necessary, and was a key contributor to the development and continuous improvement of the BA Center of Excellence • Created traceability matrix and provided needed consultation during the development of test plans and scenarios Show less

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  MultiPlan

  May 2021 - now

  Business Analysis Consultant