Steve Carby

Experience

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  IBM

  Aug 2000 - Oct 2014

  • Account management - responsible for over 20 key customers in UK• Owning the relationship with clients to support their business and achieve their goals• Focusing on base revenue growth & winback Sales Account & Relationship Manager for IBM & Interface Solutions (ISI) focusing on Hardware/Software Maintenance and services.Managing the relationship between IBM and Interface Solutions (ISI - one of IBM's largest UK Distributors) focusing on Hardware/Software Maintenance and services. Helping ISI to support their Business Partners selling maintenance support & services contracts to clients in a variety of industries (Retail, Financial and Insurance to name a few...) Delivering and leading the UK&I Enhanced Technical Support team to provide premium technical support services to our clients Owning and managing the service delivery process to support our Lenovo & Retail Solution clients Designed and operationally managed a new team of technical support representatives (front office) to deliver, 1st and 2nd line support to our customers and field engineers. Covering all IBM retail technologies, from data center to the end point. Delivering remote technical support services to customers and IBM field engineers resolving issues for our Retail customers. Covering all IBM technologies in data center (back office) to the end point. Hardware support field engineer, providing onsite support services to warranty and maintenance customers in London.Covering all hardware Infrastructure from data center to end user compute, across all verticals.

  • Account Manager (Sales) - Technical & Support Services

    Apr 2013 - Oct 2014

  • Business Partner Channel - Technical & Support Services Account Manager (Sales)

    Jul 2011 - Mar 2013

  • UK&I Enhanced Technical Support Delivery Leader

    Jan 2009 - Jun 2011

  • Lenovo & IBM Retail Solutions - Lead Support Specialist

    Nov 2006 - Jan 2009

  • Technical Support Services - Team Leader

    Oct 2003 - Oct 2006

  • Techinal Support Specialist

    Apr 2002 - Oct 2003

  • Field Engineer

    Aug 2000 - Apr 2002
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  Lockheed Martin

  Oct 2014 - Jun 2015

  Business Development Manager (Public Services Scotland)

  Business Development Manager, driving new business within existing client base and developing new relationships in the Scottish Public Sector. Services including IT Managed Services, Software Development and Support and IT/Strategy Consultancy.

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  Computacenter

  Jul 2015 - Nov 2017

  Solution Specialist - Workplace Services & Solutions

  I build strong relationships with senior stakeholders to understand the business challenges and aspirations, exploring new ways that technology can enable the business. Once defined I work with senior stakeholders to develop a programme of work, that executes against the business requirements. I develop and lead the campaigns that demonstrates how our solution aligns with the client objective, delivering artefacts and leading presentations that clearly articulates the solution and the value proposition. I was successful within this role with my highest achievement of creating and mobilising a programme team to deliver a Windows 10 Desktop Transformation programme of work within a 40k seat organisation, covering all technology and engineering work streams right through to Service Transition. Show less

• 

  Softcat plc

  Nov 2017 - Feb 2021

  Services Sales Lead

  I managed complex sales engagements for the provision of infrastructure support and managed services to medium sized and enterprise organisations. Lead and educate the growing specialist sales team to qualify; construct; propose and close services opportunities. Work with the Senior Leadership Team to define services strategy, go-to-market plan for new and existing customers.Leverage my experience, I guide the sales operations and service delivery teams with best practice to execute efficiently, at volume accurately. All whilst exceeding quarterly business targets.Key achievement in winning specialist of the year 2018 & 2019. Show less

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  Computacenter

  Feb 2021 - Jan 2022

  Strategic Pursuits - Technology Maintenance & Support Services

  Empowering businesses through proactive technology maintenance and support, I am a seasoned services professional adept at orchestrating end-to-end sales strategies. My focus spans meticulous service design and engaging sales interactions, catering to both new and existing clients in the realms of Infrastructure Support and Managed Services.In this capacity, I've notably enhanced Support Services performance by; - identifying and bridging gaps- optimized service cost models for efficiency, - executed targeted customer campaigns, - led complex sales engagements, and - provided mentorship within the specialist sales team. As a Senior Services Specialist, I've swiftly delivered tangible value, surpassing objectives and ensuring a positive impact on customers, the business, and the specialist sales team alike. Show less

• 

  Fortinet

  Jan 2022 - now

  Advanced Services - Business Development Manager UK | Ireland

  In my current role as an Advanced Services Business Development Manager, I specialise and responsible for service development, opportunity generation, and sales execution, particularly in the context of professional and support services for our cutting-edge cybersecurity technology. Collaborating directly with service delivery teams, overseeing sales territories, and engaging with end customers, my focus revolves around the continuous development and strategic positioning of high-value services. These services not only contribute to the security posture of organisations but also play a pivotal role in expediting the adoption of our advanced cybersecurity technology. Through a synergistic approach that aligns service offerings with the evolving needs of our clients, I am dedicated to ensuring that organisations remain secure and seamlessly integrate, and leverage our Security & Networking solutions. In this multifaceted role, I navigate the intersection of technology, service delivery, and sales, striving to create a symbiotic relationship that not only meets but exceeds the expectations of our clients. Through a proactive and collaborative approach, I am committed to driving innovation in service offerings, fortifying organisational resilience, and fostering a climate where the adoption of our cybersecurity technology becomes synonymous with enhanced security and operational excellence. Show less