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Shiela Laguerta

Shiela Laguerta

Airline Reservations Representative

Followers of Shiela Laguerta94 followers
location of Shiela LaguertaMetro Manila

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  • Timeline

  • About me

    Training & Development Assistant Manager at Integrated Casino in Manila

  • Education

    • International School of Asia & the Pacific

      1999 - 2003
      Bachelors of Science in Tourism Hospitality / Tourism Management

  • Experience

    • TeleTech

      Feb 2006 - Apr 2009
      Airline Reservations Representative

      United Airlines Reservations agent for domestic and international flights

    • EXL

      Apr 2009 - Nov 2009
      Customer Service Representative

    • Resorts World Manila

      Nov 2009 - now

      Identifies organizational training needsOptimizes training processes for efficiencyDevelops individualized and group training programsManages training budgetConducts training

      • Training & Development Assistant Manager

        Sept 2019 - now

      • Training Officer

        Jan 2012 - Sept 2019

      • Food & Beverage Practitioner

        Nov 2009 - Jan 2012

  • Licenses & Certifications

    • Food Protection Manager Certification

      ServSafe Certified
      Mar 2016