Jason Valade

Experience

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  Graybar

  Jan 1999 - Jan 2003

  Customer Service Representative II
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  Curious Kids Childcare/Preschool

  Jan 2003 - Jan 2020

  Lead Teacher / Tech Lead

  Summer Program Coordinator / Middle School Lead Teacher / Tech Work

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  Gobles Elementary School

  Aug 2006 - Jul 2008

  3rd Grade Teacher / Technology Lead

  3rd Grade TeacherMiddle School Wrestling Coach

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  Mattawan Consolidated School District

  Aug 2008 - May 2012

  3rd Grade Teacher - Technology

  Taught 900 third, fourth, and fifth-grade students in varying computer skills in a cross-platform setting (Windows and Mac).Utilized multiple technology tools to enhance learning and generate excitement for the integration of technology in the educational setting.Created a documentary movie along with the 2010-2011 class of fifth grade students to capture the 100th anniversary of the school district. Skills were implemented in the use of Flip cameras and GarageBand and iMovie.Deployed Google Apps for Education and crafted lessons to best use the collaborative nature of Google Docs.Co-Chair the Later Elementary Technology Advisory Group (TAG) which provides guidance to administrators and develops policies related to technologies.Lead multiple learning sessions for staff members as a member of the Vanguard Group. Show less

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  TechSmith

  May 2012 - now

  Webinars (95%)Design, develop, and deliver engaging and interactive webinar training sessions for our customersManage relationships with internal & external talent (all languages)Work with stakeholders to craft a content strategy that aligns with high level business objectivesMonitor attendee engagement and assess learning outcomes to continually improve the quality of the webinarsCoordinate the scheduling of all webinars, including maintaining the landing page with relevant dates, information, and recordingsCoordinate with Marketing to promote webinars through social media and monthly emailsDesign and create engaging thumbnails, descriptions, email content and other content as necessary to promote the webinarsRecruit a sufficient number of people to support the webinar chat when necessaryManage communication with registrants before and after webinarsDigital Events & Paid Training (3%)Support high profile digital events by helping plan, organize, execute, and host when necessaryDevelop, design, and deliver engaging paid trainings when necessaryInternal Training (2%)Collaborate with stakeholders to schedule, plan, and conduct internal training sessions to improve employee skills with our productsPlan and deliver training that supports company-wide software implementations Show less While working alongside some amazing teammates on the Customer Education Team, I build instructional video tutorials to help our customers successfully learn and use our software and services. I also design, coordinate and present webinars and other digital events. I also provide customized online and in-person training to assist them during their TechSmith journey.~ Design and develop learning content for TechSmith products, including video tutorials, written tutorials, and visual graphics.~ Assist with localizing video, web, and written content for multiple languages~ Create and deliver live webinars based on data ~ Develop video and written content for email series, blog posts, and social media campaigns~ Collaborate with engineering and user experience teams to develop effective in-product onboarding~ Serve as a subject matter expert on TechSmith software and services~ Review interview, survey, and web analytics to understand users needs and how they use TechSmith products~ Advocate for users during development planning sessions~ Conduct external and internal training session on our software/solutions.Other responsibilities include implementing materials into the LMS, updating and editing the certification assessment, update site content, review the performance of the certification, and serve customers as needed. Show less Credentialed ATD Master TrainerCore Goal:Support our customers through meaningful interactions, thought leadership, training delivery, and content creation and curation to assist them in meeting their business goals with TechSmith software solutions. Internal Feedback:Constant meaningful interactions with product teams (and leads) with real-world customer feedback/applications/storiesWorking with our Customer Facing teams to help curate data to support real-world findings (regular meeting)Be an internal advocate for TechSmith customers/future customersChannel: Support Channel Reps by providing training (as needed) to partners with web-based trainingCreate training materials & curriculum to support channel reps needsCustomer Training - Onsite Visits:Needs Analysis calls for a customized experienceLogistical planning Content CreationDeliveryTeam Engagement (Product Leadership)Follow UpSupport (or Triage)Additional Content (curation or creation)Awareness (releases)Additional training (office hours and the like)Other duties as deemed needed by TechSmithCustomer Training - Web:Work with Product Leadership to organize, schedule, promote and deliver post-release webinars Develop and deliver content Deliver high-quality, engaging, and effective webinars to TechSmith customersWork with product and others in the org to provide information from the training sessions, and about the attendees Other duties as deemed needed by TechSmithInternal Training:Provide internal training for staff on TechSmith products (and others) on an as-needed basis to:Familiarize staff with our product capabilitiesDeepen product knowledge Provide opportunities for staff to better use products in their own day-to-day work effortsWork with product teams to provide opportunities to observe and receive feedback Show less Maintain a high level of expertise in all TechSmith products Act as a consultant and answer technical questions from customers, prospects, partners and coworkers Craft solutions that meet customer requirements Present TechSmith products and solutions through webinars, videos, trade shows, conference calls and other forms of communication with our customers Identify common customer requirements and communicate them with TechSmith development Identify and develop customer case studies, showcasing customer success stories with TechSmith products Proactively perform activities to build the skills of your teammates Work with teammates to help them present customers with effective solutions Work with the sales team to meet and exceed all business objectives Work with customers to make sure that they are completely satisfied with TechSmith solutions Work with other departments to ensure that our products meet current and future requirements of the marketplace Show less

  • Senior Training Specialist - Customer Education

    Jul 2023 - now

  • Instructional Designer/ATD Master Trainer - Customer Education

    Nov 2019 - Aug 2023

  • Customer Success Manager

    May 2015 - Nov 2019

  • Innovation Strategist

    Nov 2013 - May 2015

  • Product Manager - Camtasia

    May 2013 - Nov 2013

  • End User Champion, Emerging Technologies

    Dec 2012 - May 2013

  • Education Customer Solutions Engineer

    May 2012 - May 2013
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  AYW Vacations

  Aug 2017 - now

  Disney Travel Agent / Webmaster
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  Portage Public Schools

  Mar 2021 - now

  Public Address Announcer Men's Lacrosse/Men’s & Women’s Basketball/Various