Hannah Tomaski

Experience

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  My Central Primary Care

  Mar 2013 - Sept 2015

  Office Coordinator

  Managed patient-facing duties: greeting, scheduling, handling appointments, responding to inquiries, and updating insurance information. Ensured a seamless and positive experience for patients and office staff.

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  BayCare Health System

  Sept 2015 - Jul 2017

  Registrar

  Leveraged extensive expertise in Medicare, Medicaid, and Commercial payer programs to cultivate positive relationships with Managed Care Organizations. Proactively managed patient insurance matters, ensuring the timely processing of claims and maximizing overall customer satisfaction. Assumed comprehensive responsibilities for both the front and back end of the emergency room, applying organizational and efficient skills to ensure seamless administrative operations and support the effective functioning of this critical healthcare environment. Show less

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  Centene Corporation

  Jul 2017 - Dec 2023

  Enterprise-wide process improvement initiatives were spearheaded, leveraging LEAN/Six Sigma methodologies to enhance and streamline critical business processes. The focus entailed identifying, developing, and executing opportunities for continuous improvement, ensuring alignment with organizational goals and priorities. Through effective prioritization, leadership was provided for cross-functional process improvement activities across all departments, ensuring timely project completion and a tangible return on resources. Monitoring and facilitation of these projects involved collaboration with diverse teams to meet objectives and deadlines. A pivotal role was played in training and guiding project teams, fostering the implementation and maintenance of process improvement activities. Through proactive collaboration with stakeholders, resource allocation was addressed, risks were mitigated, and issues were resolved while delivering transparent key performance indicators and project status updates to drive continuous improvement across the organization. Show less Expertise in overseeing patient referrals across clinics, nursing facilities, doctor's offices, and hospitals. Integral role in customer service and learning and development, managing referral coordinators and ensuring training for proficiency in customer relationship strategies. Administrative responsibilities encompass conducting meetings, performing reviews, and collaborating cross-functionally to maintain adherence to established referral practices, contributing to overall operational success. Show less

  • Manager of Business Process Improvement

    Jul 2022 - Dec 2023

  • Manager of Referral Services

    Jul 2019 - Jul 2022

  • Referral Services Coordinator

    Jul 2017 - Jul 2019