Nela Charonska

Experience

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  IBM

  Jan 2006 - Jan 2009

  Subject Matter Expert

  Software Matter ExpertProject Management

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  BELLCOM WORLDWIDE LIMITED

  Aug 2009 - Oct 2010

  Account Manager

  B2B and B2C Relationship, Sales & Account Management

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  American Express

  Nov 2010 - Oct 2022

  I'm responsible for the international portfolio of insurance products, strategic product placement and product compliance within the insurance laws and regulations. I project manage each country that I look after and all products that are to be implemented in the particular market. I pride myself on being able to create long-lasting and meaningful business relationships with my colleagues, partners and clients. In my spare time, I run the Speakers Club that I founded within my organization. Together with my team of passionate speakers, we enable our colleagues to practise their presentation and speaking skills in a safe, friendly yet structured environment. The Club has been a great success within my organisation and has now been globally recognised. Show less Delivering high profile, business-critical initiatives to Partner Card Services EMEA.• Led successful project delivery of high profile business critical initiatives across cross functional teams• Drove implementation of a varied portfolio of projects across multiple bank partners in EMEA• Chaired Kick Off, Gate and Steering Committee meetings, as well as run regular day-to-day project calls• Pulled together critical path, detailed project plans and project scoping documents• Defined and delivered innovative solutions to support business growth or process improvement• Communicated status at levels fitted appropriately to the customer (internally and externally) • Planned and managed live production testing (BETA)• Adhered to defined project methodology (Prince2)• Managed the transition of projects to a business as usual environment by means of detailed project handovers• Built a broad understanding of the payments systems industry players including competitor activity. Show less • Managed a variety of projects from new card product launches, process improvements, reengineering, compliance through to vendor driven changes, globally • Worked closely and built strong relationships with business partners and external vendors to meet requirements within strict deadlines within budget and without scope creep • Demonstrated accountability in a role whereby kept track of the progress of the projects phases and its budget, kept Risks and Issues log updated, escalated issues timely and drove to swift resolutions • Displayed excellent diligence in all project test phases (SIT, UAT, BETA) leading to a great customer satisfaction and reducing potential risks • Consistently delivered communication in a concise, knowledgeable and convincing manner, tailoring content to the audience always followed by clearly documented meeting minutes and project status updates. Show less

  • Senior Project Manager

    May 2017 - Oct 2022

  • Senior Project Manager at Partner Business Solutions

    Apr 2016 - May 2017

  • Project Manager in Global Card Issuance – Australasia, Europe and Japan

    Oct 2014 - Apr 2016

  • Project Manager in Global Payment Solutions

    Apr 2013 - Oct 2014

  • Account Manager and Project Leader in Global Corporate Payments

    Nov 2010 - Apr 2013
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  Legal & General

  Oct 2022 - now

  • Lead Portfolio Manager

    Sept 2024 - now

  • Program Manager

    Oct 2022 - now