Leah Knappertz

Experience

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  LIFETIME FITNESS

  May 2015 - Aug 2015

  Member Services Representative

  Acted as the first point of contact for members and visitors.Provided excellent customer service, answers to members questions related to events, services provided, and used customer service skills to build rapport with members.

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  Go To Team

  May 2018 - Jul 2018

  Marketing Intern

  Composed and published blogs for Go To Team and Assignment Desk relevant to goals of improving organic SEO.Contributed to the Go To Team website with the addition of their new page “GTT Knows Brands.” Conducted market research to evaluate possible markets and potential clients.Completed administrative tasks upon request; sent out marketing promotions through email and postal mail.Assisted with client database management and vendor database entry.

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  Four Seasons Resort

  Oct 2018 - Mar 2019

  Hostess

  Acted as the first point of contact to acknowledge and greet guests, included providing friendly and professional customer service. Answer guest inquiries relating to resort services and restaurant services provided at the hotel. Built a solid rapport with guests and visitors using great interpersonal and communication skills.Maintained the host stand, ensuring customer service is provided to guests in a timely and organized fashion.Developed leadership skills by occasionally acting as Floor Supervisor. Assisting with organizing, planning and communicating.Used problem solving when customer or staff issues arise; remaining calm, confident and professional Show less

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  Bip UK | Bip US (formerly Chaucer)

  Apr 2019 - Feb 2023

  Consultant

  Portfolio Performance Analyst (Oil & Gas)As part of the continuation of ‘rebranding’ exercise creating an engaging and modern approach to communications across a group of strategic digital portfolios. The desired outcome is increased visibility of key successes, improved working culture and meaningful, beneficial, engagements. Using AzureDevOps created a governance dashboard where each of the portfolio leads will report dependencies, changes and scope, escalations, stakeholder management and financial management.Portfolio Data Analyst (Energy)Continuation of KPI Portfolio Planning with the goal of assisting 10 Functional Areas to present Q1 KPI and Monthly Reports and develop a process to easily track and document KPIs. This was done by: Interviewing each Staff Function Head to review and refine the KPIs that were set at the end of the year.Creating a KPI Source Data Document which includes specific data elements being captured, the calculations performed, any drill downs required, KPI ownership as well as automation considerations. Creating KPI Data Repository on Excel to be shared in a Teams folder where KPI related data is captured, stored, and reported from.Creating processes to simplify and optimize the collection of source data and creation of KPI Reports. Generating Actions Plans where action needs to be taken to address any shortfalls in KPI performance. Business Analyst (Pharmaceutical)Conducting gap analysis of the Computational Process and Product Design Tools (CPPD). The key objective was to identify areas for improvement and development. This was done by: Conducting stakeholder, SME, and end user interviews to map the tools across the varying lines of drug development.User requirements for accessing tools, and determine which tools required additional development and funding.Profiling computational models and gave analysis of key issues and gaps. Mapping workflows and identifying where tools could be embedded in the project phases. Show less

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  NYU Langone Health

  Mar 2025 - now

  Visitor Screener

  Responsible for ensuring proper access control into the hospital by screening patients, visitors, vendors, and employees according to NYULH guidelines. Collaborate with interdisciplinary teams to support hospital operations, assist with patient transport, and provide PPE and mask guidance. Maintain strict confidentiality (HIPAA) and demonstrate excellent communication and customer service skills while handling multiple tasks efficiently.