Jordan Nicholson

Experience

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  AIESEC en Panamá

  Jul 2021 - Apr 2022

  IT Manager

  1.Diagnosed and resolved technical problems, guided users through troubleshooting steps, and ensured minimal disruption to daily operations.2. Managed the validation of software licenses, ensuring compliance with legal and organizational requirements.3. Collaborated with cross-functional teams including marketing and design to implement engaging web content, graphics, and interactive elements.4. Automation of processes across different platforms

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  GBM

  Jul 2022 - Jul 2023

  MS Technician

  I worked as Outsourcing at BAC Credomatic where I had the following responsibilities:1. Provided first and second-level technical support to internal users in a banking environment, ensuring timely and effective resolution of technical issues.2. Diagnosed and resolved hardware and software issues on workstations, printers, and peripheral devices, minimizing downtime and enhancing staff productivity.3. Collaborated with development and cybersecurity teams to implement and test critical security patches and updates across the bank's technological infrastructure.4. Tracked and managed incidents through a ticketing system, maintaining accurate records of activities and delivering regular reports on incident status5. Collaborated with the networking and security team to resolve connectivity issues and ensure network integrity, contributing to a secure and reliable computing environment. Show less