John Estes

Experience

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  US Navy

  Aug 1998 - Jun 2002

  Electronic Technician

  - Maintained and repaired critical microprocessor-based safety equipment for the Number 2 Nuclear Reactor aboard the USS Abraham Lincoln, ensuring safe and reliable operation.- Maintained a Secret security clearance, demonstrating the ability to handle sensitive information and adhere to strict security protocols.- Served as the Number 4 Throttle-man during the USS Abraham Lincoln's "High-Speed Turns" recertification in 2000, demonstrating the ability to perform effectively under pressure in a high-stakes environment. Show less

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  PFPC

  Jan 2003 - Apr 2004

  Inbound Call Center Representative

  - Used Pega CRM to asked fact-finding questions to determine customer needs and expectations.- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.- Resolved complaints to satisfy customers and encourage future transactions.- Answered phone with friendly greeting to create positive inbound calling experience for customers.

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  The Cheesecake Factory

  Mar 2003 - Jul 2022

  General Manager

  - Served as the main point of contact between corporate talent and internal hiring processes, managing candidate experiences and ensuring alignment with corporate standards.- Acted as the subject-matter expert on ICIMS, conducting all final interviews and performing onboarding using HRIS and Equifax.- Posted job ads and collaborated with the team to drive talent acquisition, ensuring a consistent and high-quality candidate pipeline.- Developed and implemented staff training programs, resulting in a 6% increase in staff engagement.- Managed a team of 225+, overseeing budget implementation, hiring, onboarding, performance reviews, and team development.- Liaised between corporate executives and the team to develop and implement budgets, training, and technology initiatives.- Acted as the subject-matter expert for all software and hardware troubleshooting.- Oversaw P&L management, maintaining the restaurant at #1 in controllable profit per guest for the past ten quarters.- Increased restaurant sales from $12M to $16M, building an award-winning staff. Show less

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  John E Travels

  Oct 2022 - now

  Owner

  - Coordinated candidate and client onboarding processes using Salesforce Lightning CRM, enhancing recruitment experiences for over 50 client and candidate contacts daily and reviewing 300+ resumes.- Efficiently managed the candidate hiring process, including status updates, offer letters, and pre-employment actions, ensuring a seamless experience.- Utilized online databases and social media platforms to identify top talent for clients across various industries, ensuring a seamless hiring process.- Regularly assessed and improved recruiting processes, identifying opportunities for innovation.- Acted as a liaison between clients, business partners, and candidates, facilitating smooth communication and coordination.- Maintained compliance and ensured the integrity of systems data.- Promoted a positive candidate experience using all available tools and resources, achieving a 98% survey rating.- Guided and mentored managers and staff, aiding in career advancement, and mentoring 3 current mentees and 45 lifetime mentees.- Managed client travel itineraries, ensuring compliance with security regulations, resulting in a 225% increase in sales year over year. Show less

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  Goodwin Recruiting

  Jan 2024 - now

  Recruiter Partner

  Specializing in both contingent and retained recruiting for all positions, both locally and across the United States. My passion is to match great candidates with the best position for them. I work with candidates and clients as a true partner, providing extensive support to find the right fit for both sides. If you are an employer seeking top-notch talent, or a dedicated professional seeking a new position in your industry — contact me today to learn how I can help or visit our website: www.goodwinrecruiting.com About Goodwin Recruiting:Goodwin Recruiting, recognized as one of Forbes America's Best Recruiting Firms since 2020, is a full-service recruiting agency that was founded in hospitality. Our company was built on service, and as we have grown and expanded into a broad range of industries and specialties, that hospitality mentality has remained rooted at the core of everything we do. We are committed to providing highly personalized services, tailored to each candidate and client we work with. Across all business types, from executives to operators to administrative staff, each Goodwin Recruiting partner has an extensive background in his or her field of expertise. We speak your language, we know the ins and outs of recruiting, and we put our core values first, establishing game-changing partnerships with employers and jobseekers alike. Show less