Ellen Wright

Experience

• 

  Kilwins Chocolates Franchise, Inc.

  Jun 2014 - Jun 2015

  Shift Team Lead

  Led a team to ensure efficient store operations and excellent customer services. Assisted customers both in person and over the phone regarding products, promotions, and sales. Thrived in a fast-paced environment, working independently and as part of a team to ensure customer satisfaction and efficient store operations.

• 

  Salty Beach Outfitters

  May 2017 - Aug 2017

  Assistant Manager

  Coordinated daily customer service operations and led a team to ensure exceptional service. Increased social media engagement and improved customer satisfaction ratings. Assisted customers in person and over the phone with product inquiries, promotions, and sales. Ran and managed social media accounts for the company.

• 

  McAlister's Deli

  Apr 2018 - Sept 2019

  Assisted with events and new marketing initiatives to boost customer loyalty and profit. Handled employee paperwork, including onboarding and payroll, and utilized strong organizational skills to coordinate meetings and customer catering. Improved operational efficiency through accurate record-keeping, timely payroll processing and maintained expense reports and kept track of incoming products for the company. Produced catering sales by meeting with clients and building customer relationships. Developed, organized, and coordinated events related to catering services and improved customer satisfaction rates. Participated in marketing efforts to drive business and customer engagement, leading to increased profit. Enhanced the customer experience through positive interaction. Facilitated an increase in customer loyalty through promotional events, deals, and strong customer service. Received personal and positive reviews from customer surveys that expressed the customers' likeliness to return to the store based on the level and quality of service.

  • Administrative Assistant

    Jun 2019 - Sept 2019

  • Shift Team Lead

    Sept 2018 - Jun 2019

  • Cashier Customer Service

    Apr 2018 - Sept 2018
• 

  Matern Professional Engineering

  Sept 2019 - Mar 2022

  Marketing Coordinator

  Prepared proposals and award submittals for RFPs, ensuring that winning themes were developed and addressed. Organized business strategies for client acquisition and retention, coordinated with clients and owners for project teaming, and maintained marketing records. Increased successful proposal submissions and client retention. Managed social media spreadsheets, created content for various marketing channels, and coordinated marketing events to enhance brand visibility.

• 

  Alight Solutions

  Apr 2022 - Jul 2024

  Senior Product Marketing Specialist, Professional Services

  Led marketing strategies and initiatives to promote our Workday Professional Services business. Assisted in the development of marketing campaigns, managed product launches, and collaborated with cross-functional teams to drive brand awareness and client engagement.

• 

  Strada

  Jul 2024 - now

  Senior Product Marketing Specialist, Professional Services

  Developing and executing innovative marketing strategies within Professional Services to elevate Strada’s brand and drive impactful market presence and success.